**Experienced Client Service Representative – Insurance Industry Expertise and Relationship Building**

At arenaflex, we're on a mission to revolutionize the jewelry industry through our people, customer commitment, and technology. As a Client Service Representative, you'll play a vital role in delivering exceptional service to our policyholders, building strong relationships, and driving business growth. If you're passionate about the insurance industry, enjoy working in a dynamic environment, and are committed to excellence, we want to hear from you!

• *About arenaflex**

arenaflex is a leading insurance company that's dedicated to serving the unique needs of the jewelry industry. Our core values of Agility, Accountability, and Relevancy guide everything we do, from our cutting-edge technology to our commitment to customer satisfaction. We're proud to offer a comprehensive benefits package, a state-of-the-art corporate campus, and a culture that values innovation, teamwork, and continuous learning.

• *COVID-19 Update**

arenaflex prioritizes the safety and well-being of our employees, and we've established an Emergency Response and Readiness (ERR) team to monitor and respond to the COVID-19 pandemic. Our protocols ensure a safe and healthy workplace, and we're committed to supporting our employees through this challenging time.

• *About the Neenah, WI Corporate Office**

Our corporate campus is a stunning facility set amidst beautiful trees, offering an on-site Starbucks, fitness center, gem gallery, and 24 Carat Caf that serves gourmet coffee and teas. You'll enjoy a collaborative and dynamic work environment that fosters creativity, innovation, and growth.

• *Position Summary**

As a Client Service Representative, you'll be responsible for providing exceptional service to our policyholders, building strong relationships, and driving business growth. Your key responsibilities will include:

• Providing excellent service to policyholders and becoming a resource for them on policy questions and requests
• Building and maintaining strong relationships with clients and brokers through effective and positive communication
• Managing the completion of policy renewals, endorsements, and cancellations
• Proactively soliciting feedback from clients to better understand their needs and to ensure policies and limits of coverage in force are adequate
• Increasing or adding additional coverage to policies when appropriate
• Maximizing opportunities to educate clients and brokers about loss prevention and security strategies, product features, and carrier underwriting recommendations
• Maintaining accurate client data in agency management system and ImageRight system
• Identifying and recommending process improvement opportunities
• Participating in a variety of projects

• *Essential Duties and Responsibilities**

• Provide excellent service to policyholders and become a resource for them on policy questions and requests
• Build and maintain strong relationships with clients and brokers through effective and positive communication
• Manage the completion of policy renewals, endorsements, and cancellations
• Proactively solicit feedback from clients to better understand their needs and to ensure policies and limits of coverage in force are adequate
• Increase or add additional coverage to policies when appropriate
• Maximize opportunities to educate clients and brokers about loss prevention and security strategies, product features, and carrier underwriting recommendations
• Maintain accurate client data in agency management system and ImageRight system
• Identify and recommend process improvement opportunities
• Participate in a variety of projects

• *Qualifications**

• Excellent customer service skills
• Ability to work in an innovative environment and adapt to change
• Strong communication and interpersonal skills
• Ability to obtain Property/Casualty Insurance Agent License within 2 months of employment
• Ability to obtain Certified Insurance Service Representative designation
• High school diploma required; Bachelor's degree preferred
• Previous customer service experience required; 2-4 years of industry experience in insurance or agency relations preferred

• *Computer Skills**

• Intermediate skills in MS Word, Excel, and Outlook

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping you grow and develop your skills. You'll have access to:

• Comprehensive training programs to help you obtain your Property/Casualty Insurance Agent License and Certified Insurance Service Representative designation
• Opportunities for professional development and career advancement
• A collaborative and dynamic work environment that fosters creativity, innovation, and growth
• A culture that values continuous learning and professional development

• *Work Environment and Company Culture**

arenaflex is proud to offer a comprehensive benefits package, a state-of-the-art corporate campus, and a culture that values innovation, teamwork, and continuous learning. You'll enjoy:

• A collaborative and dynamic work environment that fosters creativity, innovation, and growth
• A comprehensive benefits package that includes medical, dental, and vision insurance, 401(k) matching, and paid time off
• A state-of-the-art corporate campus that offers an on-site Starbucks, fitness center, gem gallery, and 24 Carat Caf
• A culture that values continuous learning and professional development

• *Compensation, Perks, and Benefits**

arenaflex offers a competitive salary and benefits package, including:

• Medical, dental, and vision insurance
• 401(k) matching
• Paid time off
• Comprehensive training programs
• Opportunities for professional development and career advancement

• *How to Apply**

If you're passionate about the insurance industry, enjoy working in a dynamic environment, and are committed to excellence, we want to hear from you! Apply now to join our team and take the first step towards a rewarding career at arenaflex.