**Experienced Customer Care Nurse – Remote Opportunity for West & Central Coast**

At arenaflex, we're dedicated to making a difference in the lives of our customers and employees alike. As a leading insurance company, we strive to go beyond the ordinary, providing exceptional service and support to those who need it most. If you're a compassionate and skilled nurse looking for a new challenge, we invite you to join our team of dedicated professionals as a Customer Care Nurse.

• *About arenaflex**

arenaflex is a forward-thinking insurance company that's committed to delivering innovative solutions and exceptional customer experiences. Our team is passionate about helping people achieve their goals, and we're proud to offer a dynamic and supportive work environment that fosters growth and development. As a Customer Care Nurse, you'll be part of a talented team that's shaping the future of the insurance industry.

• *Job Summary**

We're seeking an experienced Customer Care Nurse to join our remote team, working from the comfort of your own home. As a Customer Care Nurse, you'll play a pivotal role in the claim intake process, working closely with injured claimants to gather critical medical information and facilitate Short-Term (STD) and Long-Term Disability (LTD) case files. If you're a skilled nurse with excellent communication and clinical skills, we encourage you to apply for this exciting opportunity.

• *Responsibilities**

As a Customer Care Nurse, you'll be responsible for:

• Providing claimants with clear explanations of the intake and claims process expectations
• Effectively assessing, evaluating, and documenting medical information to initiate the claim process
• Gathering medically diagnosed restrictions and/or limitations for Return To Work expectations
• Determining the medical complexity and appropriate assignment duration and/or a medical milestone for the assigned claim
• Accurately entering employee/employer/physician intake information into our claim technology platform
• Effectively communicating complex medical information to claimants in a clear, simple, and concise manner
• Demonstrating sound medical knowledge and clinical assessment in a time-sensitive claim intake

• *Qualifications**

To be successful as a Customer Care Nurse, you'll need:

• An active LPN/LVN license (RN licenses will be considered)
• A minimum of 12 months of practicing clinical experience with broad spectrum knowledge about anatomy and physiology
• Clinical Case Management experience preferred
• Excellent communication skills (oral/written)
• Excellent keyboard/automation skills
• Working proficiency of MS Office (Word, Excel, Outlook & PowerPoint)
• Preferably located in the West or Central time zones

• *Additional Information**

• Start date: Monday, June 3rd, 2024
• Location: 100% remote, work from home opportunity
• Training hours: 10:00 AM - 6:30 PM EST, Monday thru Friday for the first 8 weeks of employment
• Post-training: 11:30 AM - 8:00 PM EST, Monday thru Friday
• Internet Connectivity Requirement/Remote Positions: High-speed broadband cable internet service with minimum upload/download speeds of 10Mbps/100Mbps required

• *Compensation**

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency, and demonstration of competencies required for the role. The base pay is just one component of arenaflex's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$63,760 - $95,640

• *Equal Opportunity Employer**

arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from individuals of all backgrounds, and we're proud to offer a workplace that's inclusive and supportive.

• *Why Join arenaflex?**

• Work from the comfort of your own home as a remote Customer Care Nurse
• Join a dynamic and supportive team of professionals who are shaping the future of the insurance industry
• Enjoy a competitive salary and benefits package, including short-term or annual bonuses, long-term incentives, and on-the-spot recognition
• Develop your skills and knowledge in a fast-paced and challenging environment
• Make a difference in the lives of our customers and employees alike

• *How to Apply**

If you're a skilled and compassionate nurse looking for a new challenge, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our culture, and to submit your application.