**Experienced Customer Service Agent – Delivering Legendary Hospitality at arenaflex**

At arenaflex, we're passionate about connecting people to what's important in their lives through friendly, reliable, and low-cost air travel. As a Customer Service Agent, you'll play a vital role in extending our legendary hospitality to arenaflex's customers at the ticket counter, baggage service office, and gate area. If you're a friendly, patient problem solver who enjoys multitasking and working in a dynamic, safe environment, we want to hear from you!

• *About arenaflex**

arenaflex is a leading airline that values its employees and customers alike. We're committed to providing a stable work environment with equal opportunity for learning and personal growth. Our company promise is to treat our employees with the same concern, respect, and caring attitude that we expect from them in their interactions with our customers. We're proud to be an equal opportunity employer and continue to look for opportunities to reflect the communities we serve.

• *Job Summary**

As a Customer Service Agent, you'll be the first point of contact for many of our customers, setting the tone for their travel experience. You'll be responsible for providing legendary customer service, handling ticketing and check-in, baggage service, and resolving related complaints and problems. You'll work in a cooperative spirit to ensure the success of our company, handling cash, checks, credit cards, travel vouchers, and coupons as forms of payment for tickets. You'll also be responsible for checking in baggage and cargo, answering telephone calls, and providing information to callers.

• *Responsibilities**

• Provides friendly service to and maintains positive relationships with all internal and external customers
• Works in a cooperative spirit to ensure the success of our company
• Responsible for providing legendary customer service to people desiring to travel, use cargo or baggage service
• Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations, and resolving related complaints and problems
• Greet and handle customers in a polite and friendly manner
• Handles cash, checks, credit cards, travel vouchers, and coupons as forms of payment for tickets
• Computes charges, makes change, and balances daily transactions
• Is responsible for overage or shortage
• Checks in baggage and cargo
• Answers telephone calls to provide information to callers, page customers, resolve problems or complaints, and assist as needed
• Handles transactions required to board the aircraft in a timely and efficient manner
• Deals with mishandled customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage
• Resolves such problems quickly and within guidelines established by the company
• Provides current and accurate fare, schedule, reservations, flight arrival/departure information, and answers all general inquiries from customers and other visitors to the airport terminal
• Completes forms and reports as required by the company
• Writes irregularity and complaint reports as required
• Duties may vary due to the size and organization of the station
• Must be able to meet any physical ability requirements listed on this description
• May perform other job duties as directed by Employee's Leaders

• *Knowledge, Skills, and Abilities**

• Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
• Able to read documents, follow instructions, learn and understand ticketing procedures, rules, and regulations
• Ability to work well with others as part of a team, meet the public, and work under stressful situations
• Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period
• Must be aware of hazardous situations and be able to handle emergencies as needed
• Must work under tight time constraints to accomplish quick turns of aircraft
• Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
• Must be able to perform all job functions within a limited space
• Must be able to effectively communicate verbally by telephone, face-to-face, and on public address systems
• Must possess good written and oral skills
• Must be able to communicate information and instructions verbally or via radio equipment

• *Education and Experience**

• No education requirement
• No experience requirement
• Must be able to obtain a SIDA badge and meet all local airport requirements
• May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights

• *Physical Abilities**

• Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces
• Must be able to climb, bend, kneel, and stand on a frequent basis and for extended periods
• Must maintain the ability to wear prescribed uniforms

• *Other Qualifications**

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Ability to work shift work and/or overtime
• Foreign language skills are desirable, but not required

• *Benefits**

• Pay of $18.50 per hour
• Opportunities for overtime and shift premiums
• Benefits you'll love:
+ Fly for free, as a privilege, on any open seat on all arenaflex flights (your eligible dependents too)+ Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck+ Potential for annual Profit Sharing contribution toward retirement – when arenaflex profits, you profit

• *How to Apply**

If you're a motivated and customer-focused individual who is passionate about delivering legendary hospitality, we want to hear from you! Apply now to join the arenaflex team and start your journey to a rewarding and challenging career in customer service.