**Experienced Customer Service Representative – Delivering Exceptional Student Experiences at arenaflex**

At arenaflex, culture is a critical part of our collective success, and we live our values every day: Love, Joy, Boldness, Teamwork, and Curiosity. These values guide our interactions with each other, our customers, and the community as a whole. We're a pioneering force in online professional education, introducing some of the first web-based professional education courses in 2001. Today, our family of brands are the leading online professional education platforms in their respective end-markets. We proudly serve over 1 million customers annually and employ more than 1,000 mission-aligned professionals.

• *Join Our Team**

As a Customer Service Representative at arenaflex, you'll play a vital role in assisting and supporting students throughout their professional learning journey. This is a team-oriented, student-facing role that services internal and external customers. Members of our team are expected to adhere to policies and processes, while functioning as role models for our values and fostering a culture of care consistent with our mission, vision, and purpose.

• *Key Responsibilities**

• Handle all incoming service-related inquiries via phone and digital communication channels (i.e., email, live chat, Google reviews, etc.)
• Follow up with students promptly and as necessary
• Adhere to established departmental metrics by level
• Handle customer escalations and/or difficult conversations by utilizing active listening and de-escalation strategies
• Troubleshoot general customer support technical questions
• Document all interactions in our CRM system in accordance with established criteria and SLAs
• Collaborate with other departments and functional areas to deliver an optimal student experience
• Acquire and maintain a basic understanding of arenaflex products and systems necessary for effective job performance
• Be open to others' viewpoints and experiences
• Demonstrate empathy, patience, and understanding with customers as well as teammates
• Assist with projects, initiatives, and other duties as assigned

• *What You'll Need to Succeed**

• 1+ years of customer service or related experience preferred
• Bilingual communication skills (English and Spanish speaking, reading, and writing) required
• Ability to work a variety of office hours, including occasional evenings, and some weekends
• High level of interpersonal, professional communication, and problem-solving skills
• Ability to work independently as well as function as part of a high-performing team
• PC skills in Microsoft Office, Internet applications, and database software
• Strong verbal communication and writing skills
• Must be comfortable with change and able to shift focus quickly
• Ability to operate in a fast-paced and ambiguous environment with an ability to multi-task when needed
• Must be reliable and punctual
• Must be able to consistently lift 40+ pounds
• H.S. diploma required, some or completed college preferred, and/or equivalent work experience

• *Why Join arenaflex?**

• We welcome applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description.
• We're committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success.
• You may be just the right candidate for this role or another position within our organization.
• We're an equal opportunity employer that is committed to diversity and inclusion in the workplace.
• We prohibit discrimination and harassment of any kind based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other status protected under federal, state, or local law.

• *What We Offer**

• Competitive compensation and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Flexible work arrangements and work-life balance
• Access to cutting-edge technology and tools
• Professional development opportunities and training programs

• *How to Apply**

If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. Don't hesitate to take the leap and apply today!