**Experienced Customer Service Representative – Digital Healthcare Concierge**

At arenaflex, we're revolutionizing the healthcare economy by delivering high-quality and affordable care for all. Our mission is to empower employers to restructure their healthcare benefits, providing clear incentives and data-driven insights that direct employees to higher quality and lower cost healthcare providers. By doing so, we're creating a healthcare system that rewards doctors for practicing well, not performing more procedures. Our team is growing rapidly, and we're looking for a talented Customer Service Representative to join our member services team as a Concierge Associate.

• *About arenaflex**

arenaflex is a rapidly growing startup backed by top-tier venture capital firms. We're passionate about transforming the healthcare economy and improving the lives of patients and healthcare providers alike. Our team is dedicated to delivering exceptional service and creating a culture of innovation and collaboration.

• *Job Summary**

As a Customer Service Representative – Digital Healthcare Concierge, you'll be the voice of arenaflex, providing exceptional service to our members via phone, chat, and email. You'll become an expert on our product, operations, and the needs of our members, helping them find the right healthcare for their needs. This role offers a unique opportunity to grow within the company and make a meaningful impact on the healthcare system.

• *Responsibilities**

• Delivering amazing service to our members via phone, chat, and email, offering education and guidance to help them understand their benefit and find the right provider
• Following best practices for handling member inquiries; suggesting improvements as needed
• Maintaining a high level of organization within arenaflex's platform and tools, including Zendesk and G Suite
• Relaying member feedback to product and operations teams to improve arenaflex's solution
• Triaging and escalating complex and urgent member care needs
• Maintaining detail-oriented working knowledge of employer health benefits and insurance

• *Ideal Candidate**

• A bachelor's degree
• A passion for helping people solve their problems, with an ability to think creatively and empathetically and stay calm under pressure
• Excellent written and verbal communication skills
• A high level of process-orientation, digital organization, and resourcefulness
• A desire to work in a rapidly evolving startup environment
• A desire to be a part of our mission to improve the healthcare system

• *What We Offer**

• Competitive hourly salary range: $19-22/hour
• Eligibility to participate in our equity incentive and competitive benefits plans
• Opportunity to grow within the company and make a meaningful impact on the healthcare system
• Collaborative and innovative work environment
• Flexible remote work arrangement
• Comprehensive training and onboarding program

• *About Our Culture**

arenaflex is committed to creating a culture of innovation, collaboration, and inclusivity. We believe in empowering our team members to take ownership of their work and make a meaningful impact on the healthcare system. We're passionate about diversity and inclusion, and we're committed to creating a workplace that reflects the diversity of our members.

• *How to Apply**

If you're passionate about delivering exceptional service and making a meaningful impact on the healthcare system, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

• *Equal Employment Opportunity**

arenaflex is an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

• *Accommodations for Qualified Individuals with Disabilities**

arenaflex is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].

• *Beware of Job Scam Fraudsters**

arenaflex is committed to protecting our candidates from job scam fraudsters. Our recruiters use arenaflex email addresses exclusively, and we do not post open roles on Indeed, conduct interviews via text, instant message, or Teams, and we do not ask candidates to download software, purchase equipment through us, or to provide sensitive information such as bank account or social security numbers. If you have been contacted by someone claiming to be an arenaflex recruiter or hiring manager from a different domain about a job offer, please report it as potential job fraud to law enforcement and to [email protected].