**Experienced Customer Service Representative – Healthcare IT Support**

At arenaflex, we're dedicated to revolutionizing the healthcare industry through innovative technology and exceptional customer service. As a leading provider of comprehensive, cloud-based EHR/PRM solutions, we're passionate about empowering medical professionals worldwide to improve workflows and reduce the risk of physician burnout. If you're a creative problem-solver with a passion for delivering top-notch support, we want to hear from you!

• *About arenaflex**

arenaflex is a privately held leader in healthcare IT, committed to positive change and dedicated to improving healthcare through dedication, education, and teamwork. Our fast-paced, fun, and culturally diverse environment is the perfect place for talented individuals to thrive and make a real difference. We value creativity, innovation, and teamwork, and we're excited to welcome like-minded professionals to our team.

• *Position Overview**

As a Customer Support Specialist at arenaflex, you'll play a vital role in delivering exceptional support to our clients, ensuring they get the most out of our software program. You'll work remotely until the restrictions from COVID-19 make it safe to work in the office, and you'll be part of a dynamic team that's passionate about making a positive impact on the healthcare industry.

• *Responsibilities**

As a Customer Support Specialist, you'll be responsible for:

• Answering a high volume of inbound calls from clients seeking technical support and training on our software program
• Assisting clients to troubleshoot and resolve problems with their eClinicalWorks software program
• Asking probing questions and properly documenting customer inquiries in our support system
• Answering inquiries by clarifying desired information; researching, locating, and providing accurate information, including educating clients on our support site
• Resolving customer questions and complaints with the highest degree of courtesy and professionalism
• Utilizing de-escalation skills and escalating cases when necessary in accordance with escalation procedures
• Redirecting calls as necessary
• Enhancing organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Updating job knowledge by participating in educational opportunities
• Other duties as assigned

• *Requirements**

To be successful in this role, you'll need:

• A High School Diploma
• High Speed Internet Service to utilize VOIP calls and VPN software as well as other required programs to support job functions

• *Preferred Requirements**

While not essential, the following qualifications would be highly desirable:

• Associates or Bachelor's degree in a relevant field
• Excellent verbal and written communication skills
• Ability to interact with various levels of medical and IT professionals
• Flexible and adaptable to change easily
• Ability to diffuse escalated clients and create effective working relationships
• Proven problem-solving abilities
• Ability to present ideas in user-friendly language
• Attention to detail
• Multi-tasking computer skills, ability to work with multiple screens and systems simultaneously
• Ability to type minimum 45wpm on standard keyboard
• Team player
• Knowledge and/or experience in IT, medical terminology, and/or medical software is a plus

• *Benefits and Perks**

As a valued member of the arenaflex team, you'll enjoy a rich suite of benefits, including:

• Eighteen days of Paid Time Off per year, which scales based on tenure
• Nine Paid Holidays and one Floating Holiday
• Insurance for eligible employees, including medical, dental, vision, basic life, short term disability, long term disability, business travel accident, and accidental death and dismemberment
• A 401(k) plan with a Company safe harbor contribution
• Flexible Spending Account for Health Care and Dependent Care for eligible employees
• Limited personal leave
• Additional voluntary benefits, including additional insurance (hospital indemnity, critical illness, accident, supplemental life, short term disability buy up, pet), genetic testing, legal plan, and supplemental accidental death and dismemberment
• An annual discretionary bonus for eligible employees

• *Equal Opportunity Employer**

arenaflex is an Equal Opportunity Employer, committed to respecting and empowering each individual and supporting the diverse cultures, perspectives, skills, and experiences that bring us together and help create a healthy world.

• *How to Apply**

If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we want to hear from you! Apply today to join our dynamic team and make a real difference in the healthcare industry.

[Apply To this Job](https://himalayas.app/companies/arenaflex/jobs/customer-service-representative-1329827167)