**Experienced Customer Service Representative – Provider Support – Telecommute Opportunity in Multiple Locations**

At arenaflex, we're simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the... healthcare system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us and start doing your life's best work.

• *About arenaflex**

arenaflex is a leading healthcare organization dedicated to providing innovative solutions that improve the lives of our members. We're committed to creating a healthier future for all, and we're looking for talented individuals to join our team. As a Provider Customer Service Call and Chat Representative, you'll play a critical role in supporting healthcare providers who care for our members.

• *Job Summary**

We're seeking an experienced Customer Service Representative to join our team in a telecommute capacity. As a Provider Customer Service Call and Chat Representative, you'll be responsible for providing exceptional service to healthcare providers, responding to their questions and resolving issues related to benefits, eligibility, billing, and clinical authorizations. You'll work in a fast-paced, dynamic environment, utilizing your problem-solving skills and technical expertise to navigate multiple systems and resolve complex issues.

• *Primary Responsibilities**

• Serve as the advocate for providers, demonstrating accountability and ownership to resolve issues
• Service providers in a multi-channel environment, including call, concurrent chat, and other communication channels
• Quickly and appropriately triage contacts from healthcare professionals, identifying the needs of the provider and responding to their questions and resolving issues
• Research and dissect complex prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls/messages, escalations, and provider dissatisfaction
• Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
• Utilize strong multitasking skills to navigate more than 30 systems, extracting necessary information to resolve and avoid issues across multiple lines of business, provider types, and call types
• Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolution

• *Required Qualifications**

• High School Diploma/GED or equivalent work experience
• 1+ years of customer service experience with analyzing and solving customer concerns
• Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
• Ability to type at the speed of greater than or equal to 35-40+ WPM with an accuracy of 90%
• Must be 18 years of age or older
• Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday, with occasional overtime, weekends, and holidays as needed

• *Preferred Qualifications**

• Prior healthcare experience and knowledge of healthcare terminology
• Experience in a related environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools

• *Telecommuting Requirements**

• Reside within Eastern, Central, or Mountain Time Zone
• Ability to keep all company-sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service

• *Soft Skills**

• Ability to multi-task, including the ability to type in multiple conversations
• Ability to resolve calls and messages, avoiding escalated complaints
• Time management skills
• Emotional Intelligence and Empathy
• Active Listening and Comprehension
• Excellent written communication skills
• Demonstrated problem-solving, organization, and interpersonal skills
• Demonstrated experience consistently achieving quality and productivity standards

• *Compensation and Benefits**

• Competitive hourly rate ($16.54 - $32.55 per hour) based on local labor markets, education, work experience, certifications, etc.
• Comprehensive benefits package, including medical, dental, and vision insurance
• Incentive and recognition programs
• Equity stock purchase and 401(k) contribution (subject to eligibility requirements)
• Opportunity for career growth and professional development

• *Diversity, Equity, and Inclusion**

arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

• *Application Instructions**

If you're a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll review your qualifications and experience. We look forward to hearing from you!

• *Application Deadline**

This job posting will be open for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

• *Contact Information**

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from you and look forward to connecting with you soon.