**Experienced Customer Service Representative – Remote Work Opportunity with arenaflex**

• *Join the arenaflex family and embark on a journey of growth, learning, and self-discovery.**

Are you ready to explore a world of possibilities, both at work and during your downtime? Look no further than arenaflex, where you'll have the opportunity to travel to the far corners of the globe, develop your skills, and become the best version of yourself. As you embark on this new adventure, you'll face challenges with flexibility and ease, acquiring new skills and propelling your career while having a great time. Come and enhance both your personal and professional life, and get ready to soar!

• *Why you'll love this role**

As a Customer Service Representative at arenaflex, you'll collaborate with clients in a considerate, professional, courteous, and expert manner. You'll be the face of arenaflex, providing exceptional customer service and ensuring that our clients receive the highest level of care and attention.

• *What you'll do**

As a Customer Service Representative, your primary responsibilities will include:

• Issuing, reissuing, and refunding traveler tickets
• Booking, ticketing, and confirming flight reservations
• Rebooking travelers on oversold flights and during irregular operations
• Performing traveler check-in and front seat tasks (excluding curbside), correcting oversold seat tasks, and issuing upgrades
• Issuing vouchers and coordinating with project workers for traveler lodging facilities, meals, and transportation; coordinating refuel and refresh
• Performing traveler loading, including ticket lift and ticket lift/check
• Operating gate readers/scanners and related duties, including pre-boarding, observing/checking carry-on items, and departure line models
• Operating jetways/spans for the purpose of boarding and deplaning travelers
• Making boarding and departure gate announcements
• Conveying domestic/international flight records
• Performing traveler service flight close-out methods
• Accepting, checking, and labeling travelers' baggage at destination points, full-service ticket counters, and premium ticket counters
• Maintaining the schedule of flight loading process
• Performing customer service hands-on training
• Processing and completing credit card baggage exchanges at stands in the ticket counter area and activation stations
• Assisting travelers with self-service kiosk check-in and baggage handling at ticket counters
• Managing lines at ticket counter stands and ticket counters
• Clearing/confirming international records at booths in the ticket counter area and activation stations
• Accepting and activating travelers' self-labeled bags at activation stations
• Assisting clients requiring special assistance or in-station; assisting boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors
• Performing customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
• Having standard and predictable attendance on location, including fulfilling any obligatory overtime requirements
• Answering and assisting during security and emergency situations
• Providing connecting traveler door information
• Providing quality customer service in a professional manner and according to arenaflex's standards
• Adhering to company policies, procedures, and performance guidelines
• Completing task-related stages of training
• Complying with applicable laws (e.g. DOT, FAA, TSA)
• Utilizing various internal resources/frameworks, including during customer interactions
• Wearing uniform as required by company policy

• *Sensible accommodations may be made for qualifying individuals with disabilities.**

• *Depending on your airport size, you may also be responsible for:**

• Performing Traveler Activity Control capabilities, including air to ground communication and Peak capabilities
• Assisting international travelers through customs/migration, including baggage re-check
• Conveying tickets, international flight reports, and customs/migration forms

• *All you'll need for success**

• Least Capabilities:
+ Education and Earlier Professional training+ Bilingual language abilities required in certain areas+ Relevant valid driver's license as required by local authorities+ Must meet FAA criminal background checks to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable+ Must be able to obtain proper airport power and US Customs security identifications, if material+ Completion of a pre-employment drug screen, comprehensive background check, or fingerprinting to meet company and security requirements+ Must be approved to work in the U.S.
• Favored Capabilities:
+ Training and Earlier Professional training+ Working knowledge of Saber or other Traveler Service System+ Past face-to-face Customer service experience

• *What you'll get**

At arenaflex, we're committed to providing our employees with a comprehensive benefits package that includes:

• Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more.
• Health programs: We believe you should be your best self – that's why our health programs provide you with the right tools, resources, and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, manager contributions to your 401(k) program are available after one year.
• Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.

• *Join the arenaflex family and be yourself**

From the colleagues we hire to the clients we serve, diversity and inclusion are the foundation of the unique workforce at arenaflex. Our 20+ Employee Business Resource Groups are focused on connecting our employees to our clients, suppliers, networks, and investors, helping employees reach their full potential and establishing a comprehensive workplace to address and exceed the challenges of our diverse world.

Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Come and be yourself at arenaflex.