**Experienced Customer Service Representative - Sports - Remote Opportunity with arenaflex**

• *Join the arenaflex Team and Represent One of the Biggest Brands in Sports!**

Are you passionate about sports wagering and online casino games? Do you enjoy working with people and providing top-tier experiences for patrons? If so, we want you to join our team at arenaflex as a Customer Service Representative - Player Experience Agent!

• *About arenaflex**

arenaflex is an interactive gaming company that is revolutionizing the gaming industry with its immersive and responsible gaming experience. As a leading digital arm of PENN Entertainment, the largest regional casino operator in the U.S., we are committed to building a team of talented individuals who share our passion for innovation and customer satisfaction. Our mission is to challenge the norms of the gaming industry and provide an exceptional experience for our players.

• *Why Join arenaflex?**

• Work from the comfort of your own home with our remote work opportunity
• Be part of a dynamic and fun working environment with fellow sports fans
• Enjoy a competitive compensation package and comprehensive benefits
• Have the opportunity to learn and grow with our company
• Be part of a team that values diversity, equity, and inclusion

• *Typical Workday at arenaflex**

As a Customer Service Representative - Player Experience Agent, your typical workday will involve:

• Communicating with our players and guests via live chat, email, and phone to ensure a seamless customer experience
• Providing comprehensive information on our mobile apps and assisting with conversations with players
• Using internal resources and systems to view player account statuses and histories
• Providing an exclusive level of customer service that demonstrates friendliness, care, and builds value in the arenaflex brand
• Assisting guests with booking hotel reservations and RSVPs to special events while sustaining company conversion rate expectations
• Operating telephone system to set call availability status, answer and transfer inbound phone calls, and execute outbound phone calls when applicable
• Answering player questions about arenaflex, theScore Bet, Hollywood Casino.com, Penn Play, casino Property information, account statuses, promotional offers, and Property event information
• Following internal standard operating procedures to escalate issues to internal arenaflex departments and casino Property personnel
• Assisting with securing helpful business insights by dispositioning player contact reasons upon conclusion of each interaction
• Using internal tools and systems to investigate and troubleshoot technical issues players are experiencing with our products
• Delivering exceptional performance results in customer satisfaction and contact handle times
• Collaborating with leaders and fellow team members to stay current of daily trends that are impactful to the player experience
• Maintaining a strong track record for punctuality and attendance
• Performing other duties as assigned

• *Qualification Requirements**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be at least 21 years of age
• High School diploma or College Degree required
• Heightened sense of urgency and passion to learn new things
• Highly developed sense of integrity and commitment to player satisfaction
• Demonstrated passion for excellence with respect to treating and caring for players
• Ability to type quickly and write with good grammar and punctuation
• Strong attention to detail is a must! Must be an analytical thinker
• Ability to maintain a friendly disposition under heavy pressure
• Great problem-solving abilities
• Ability to interpret incomplete or cryptic messages that might be written by English as a second language customers
• Team members must be able to qualify for licenses and permits required by federal, state, and local regulations
• Have the ability to work some holidays and weekends

• *What We Offer**

• Competitive compensation package
• Comprehensive Benefits package
• Education and conference reimbursements
• Health & Wellness reimbursement

• *Why arenaflex is a Great Place to Work**

• We believe people work their best when they can be themselves
• We are a top workplace in the United States
• Diversity, equity, and inclusion are vital to all of our processes, programs, and structures
• Your story, who you are, and your experience matter here

• *How to Apply**

If you are a motivated and customer-focused individual who is passionate about sports wagering and online casino games, we encourage you to apply for this exciting opportunity. Click on the link below to register your interest and join our team at arenaflex.

• *Join the arenaflex Team Today!**

Don't miss out on this exciting opportunity to join a dynamic and fun working environment with fellow sports fans. Apply now and become a part of the arenaflex team!