**Experienced Customer Service Specialist – External and Internal Support for Sales Operations**

At arenaflex, we are committed to delivering exceptional customer experiences and driving business growth through our dedicated team of professionals. As an Experienced Customer Service Specialist, you will play a vital role in ensuring that our customers receive timely and accurate product orders, while also providing internal support functions relative to sales. If you are a highly organized and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

• *About arenaflex**

arenaflex is a leading organization in the industry, known for its innovative approach to customer service and sales operations. Our team is passionate about delivering exceptional results and building long-lasting relationships with our customers. We are committed to creating a positive and inclusive work environment that fosters growth, learning, and collaboration.

• *Responsibilities**

As an Experienced Customer Service Specialist, your key responsibilities will include:

• Entering and maintaining pricing and customer details in our systems, ensuring accuracy and efficiency.
• Verifying customer pricing and terms of sale, and maintaining customer quotations, summary billing setup, and rebates in our ERP system.
• Communicating with the Sales group to ensure customer pricing and requirements are understood and correctly input into our Price Offer Management system.
• Inputting accurate customer order information into SAP in accordance with procedures set forth by the department Manager.
• Communicating with plant shipping department to provide order information and set delivery dates on a timely basis to facilitate production planning and scheduling.
• Following up with transportation suppliers and warehouse suppliers to ensure that orders are shipped as scheduled, and advising customers of shipping details.
• Processing returns, credits, and debits in SAP in accordance with existing procedures.
• Coordinating imported products via the chain order process in SAP.
• Coordinating orders with third-party suppliers through the third-party order process in SAP.
• Monitoring the resolution of customer problems and/or complaints resulting from incorrect pricing, non-conforming products, and other related issues.
• Performing other duties as assigned.

• *Qualifications**

To be successful in this role, you will need:

• High School or GED and 3 to 5 years of prior experience in the areas of customer service, accounts payable, or order entry.
• Experience in export transportation or international business in the industrial chemical market is preferred.
• Import/Export experience is highly desired.
• Solid communication skills both written and verbal.
• Excellent organizational and interpersonal skills.
• Computer skills and proficiency with automated sales systems.
• Ability to input data quickly and accurately and function in a fast-paced environment.
• Ability to perform multiple tasks under pressure and analyze problems with minimum supervision.
• Ability to maintain confidential information at all times.
• Working knowledge of Microsoft Word and Excel.
• Working knowledge of SAP.

• *Preferred Qualifications**

While not required, the following qualifications are highly desirable:

• Experience with distribution or manufacturing of products, preferably multiple products.
• SAP experience, particularly with a large portfolio of vendors/products.
• Order to Cash experience.
• Experience with a portfolio of accounts.
• Experience in a fast-paced environment.
• Multi-tasking abilities.
• Interaction with Sales/purchasing is helpful.
• Logistics is a plus.

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we are committed to the growth and development of our employees. As an Experienced Customer Service Specialist, you will have opportunities to:

• Develop your skills and knowledge in customer service, sales operations, and SAP.
• Work with a talented team of professionals who are passionate about delivering exceptional results.
• Participate in training and development programs to enhance your skills and career prospects.
• Take on new challenges and responsibilities as you grow and develop in your role.

• *Work Environment and Company Culture**

arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. Our work environment is collaborative, supportive, and stimulating, with a focus on delivering exceptional results and building long-lasting relationships with our customers. As an Experienced Customer Service Specialist, you will be part of a team that is passionate about making a difference and driving business growth.

• *Compensation, Perks, and Benefits**

arenaflex offers a competitive compensation package, including:

• Hourly rate of $25.
• Hybrid schedule, with 2 days in the office and 3 days working from home.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Opportunities for professional development and career growth.

• *How to Apply**

If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

• *Equal Employment Opportunity**

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that fosters growth, learning, and collaboration.