**Experienced Customer Service Specialist – Remote Opportunity with arenaflex**

At arenaflex, we pride ourselves on being a leader in the industry, and our commitment to exceptional customer service is at the forefront of everything we do. As a dedicated and passionate team, we strive to provide unparalleled support to our customers, and we're looking for like-minded individuals to join our ranks. If you're a customer service enthusiast with a passion for delivering top-notch experiences, we want to hear from you!

• *About arenaflex**

Ranked among the top employers in the nation, arenaflex is a company that truly values its employees. We believe in creating a work environment where every individual can grow, learn, and thrive. Our commitment to excellence is evident in everything we do, from our cutting-edge technology to our comprehensive benefits package. At arenaflex, you'll find a team that's dedicated to making a difference, and we're excited to welcome you to the family!

• *Job Summary**

We're seeking an experienced Customer Service Specialist to join our remote team. As a key member of our customer service department, you'll be responsible for providing exceptional support to our customers through inbound and outbound communications. Your primary focus will be on ensuring a high-quality customer service experience, fostering growth, and building strong relationships with both internal and external customers.

• *Responsibilities**

As a Customer Service Specialist with arenaflex, you'll have the opportunity to:

• Answer phone calls, chats, social media, or emails in a polite, courteous, and professional manner
• Work with customers daily to sustain and improve business relationships
• Ask probing questions to identify customer issues or concerns
• Ensure accurate account maintenance and updating of account information
• Utilize next call avoidance techniques to mitigate future questions
• Schedule delivery orders and utilize basic negotiation skills for issues pertaining to new and returning customers
• Handle general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions
• Handle basic de-escalation of customer situations by following our customer complaint resolution policy
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due
• Support the set-up of new customer accounts
• Meet or exceed minimum performance standards outlined in company policy

• *Qualifications**

To be successful in this role, you'll need:

• A High School Diploma or equivalent
• 1 or more year(s) of customer service experience
• Willingness to report to a local office if needed, dependent on business need
• Exceptional customer service and negotiation skills
• Strong organizational skills with typing and data entry experience
• Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers
• Proficient in Microsoft Office including Excel, Word, and Access
• Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States
• Applicants must not now, or any time in the future, require sponsorship for an employment visa

• *Preferred Qualifications**

While not required, we prefer candidates with:

• Windows 10 computers or higher operating system
• Computer must have 8GB of ram but preferably 16GB
• Hard wired to the modem is preferred
• Minimum cable, or DSL speeds of 100MB with 10MB upload speed
• The use of hotspots of any type are not stable, or suitable from any internet provider
• Apple computers may be utilized, but nothing lower than 14.0 (High Sierra OS)
• Use of dual monitors is preferred but not required

• *Benefits**

At arenaflex, we're committed to providing our employees with a comprehensive benefits package that includes:

• Medical, Dental & Vision
• Company provided STD, LTD, Life, & AD&D
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• 401(k) with company match
• Paid Time Off (PTO)
• Employee Stock Ownership Plan (ESOP)
• Wellness Program
• Parental Leave Benefit
• Tuition Reimbursement
• Employee Referral Program
• Propane Discounts

• *Work Environment and Company Culture**

As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our company culture is built on collaboration, innovation, and a passion for delivering exceptional customer experiences. We're a team that values open communication, continuous learning, and mutual respect. If you're looking for a work environment that's supportive, dynamic, and rewarding, we invite you to join our team!

• *Compensation and Perks**

While we can't disclose specific salary information, we offer a competitive compensation package that reflects your skills, experience, and qualifications. As a valued member of our team, you'll also enjoy a range of perks and benefits that include:

• A comprehensive benefits package
• Opportunities for career growth and professional development
• A dynamic and supportive work environment
• Flexible work arrangements
• Recognition and rewards for outstanding performance

• *How to Apply**

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! To apply for this exciting opportunity, please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to welcome you to the arenaflex team!

Apply Now

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