**Experienced Customer Service/Technical Support Representative (Remote) – Deliver Exceptional Customer Experiences with arenaflex**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join arenaflex as a remote Customer Service/Technical Support Representative. As a key member of our team, you will be responsible for providing top-notch support to our clients, resolving technical issues, and ensuring customer satisfaction.

• *About arenaflex**

arenaflex is a forward-thinking global organization that values people-first, inclusive culture and a genuine sense of belonging. We're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." Our diverse team from 40 countries is united as "One arenaflex," working together to help the world's best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and cutting-edge technologies.

• *Career Growth and Personal Development**

This is a fantastic opportunity to reimagine your career journey and develop "friends for life" while working from the comfort of your own home. We'll provide you with all the training, technologies, and continuing support you need to succeed. Plus, at arenaflex, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

• *Key Responsibilities**

As a remote Customer Service/Technical Support Representative at arenaflex, you will:

• Assist external users of our technical products or services, identifying, investigating, researching, and providing resolution to user questions and problems.
• Troubleshoot basic and routine technical issues, including hardware, software, networking, or other designated client products.
• Focus on customer experience-driven troubleshooting, rather than traditional transactional approaches.
• De-escalate customers and follow the appropriate escalation path to resolve technical issues, including making follow-up outbound calls to customers or other parties as needed.
• Solve problems that are generally unstructured and require extensive use of conceptual thinking skills.
• Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs).
• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
• Listen attentively to customer needs and concerns, demonstrating empathy while maximizing opportunities to build rapport with the customer.
• Probe for understanding and provide solutions that meet customer expectations.

• *Your Qualifications**

To succeed in this role, you'll need:

• One year of related technical experience (preferred).
• A non-Apple, non-Chromebook personal desktop or laptop (BYOD).
• Relevant technical expertise related to our program, including working knowledge of hardware, software, networking, data storage, troubleshooting, and repair (preferred).
• A courteous and strong customer service orientation.
• Effective communication skills, both written and verbal.
• Ability to learn, including strong problem-solving skills.
• Dependability and proficient attention to detail.
• Skilled in multi-tasking, including the ability to be flexible and adapt to changes quickly.
• Ability to work as a team member, as well as independently with minimal supervision.
• Patience in all customer contact situations, maintaining a pleasant and professional tone and manner.

• *What's in It for You**

At arenaflex, we're fanatical about our staff, and we significantly invest in our people, infrastructure, and capabilities to ensure long-term success for both our teams and our customers. As a remote Customer Service/Technical Support Representative, you'll enjoy:

• World Clean Up Day, #MyOneEarthPromise, and other opportunities to support our communities and the world.
• Events celebrating Diversity, Equity, and Inclusion, such as Juneteenth, Pride Month, Black History Month, National Women's Day, and local community events.
• Paid training and continuing support to ensure your success.
• US Full benefits, including 401K (U.S. ONLY), medical, dental, vision, and an employee assistance program (EAP), which includes free short-term counseling sessions for a full range of personal issues and assistance in achieving a healthy work-life balance.
• A stock purchasing program, Huang Leadership Development Scholarship, and career development through our online university, CNXU!
• The opportunity to shine and grow your career with clear paths for development – we invest in you!
• Networking and leadership opportunities with Staff Resource Groups, such as Network of Women, Black Professionals Network, Pride, and Ability.
• IRise Mentorship programs to help you create a strong foundation for a rewarding career.
• Global citizenship, sustainability, and team event opportunities to make a difference in your community and beyond!
• Trained wellness partners to support you, as well as wellness training opportunities.

• *Reimagine the Best Version of You!**

If this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 300,000 people around the globe call arenaflex their "employer of choice" – proudly united as "One arenaflex."

• *Location:** USA, OH, Work-at-Home
• *Language Requirements:** English
• *Time Type:** Full-time
• *Physical & Mental Requirements:** While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
• *Eligibility to Work:** In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
• *Where Job May be Performed:** Currently, this position may be performed only in the states listed here.
• *Equal Opportunity/Affirmative Action Employer:** arenaflex is an Equal Opportunity/Affirmative Action Employer, including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: English, Spanish. To request a reasonable accommodation, please click here. If you wish to review the Affirmative Action Plan, please click here.

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