**Experienced Customer Service Trainee – Remote Opportunity with arenaflex**

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leader in dental benefits and community support, we're committed to improving oral health and overall well-being. Our team is dedicated to making a positive impact, and we're seeking a talented Customer Service Trainee to join our remote team.

• *About arenaflex**

arenaflex is a dynamic organization that improves oral health through innovative benefit plans, advocacy, and community support. Our corporate giving initiatives focus on building healthy, smart, and vibrant communities for all. With a strong commitment to social responsibility, we invest in initiatives that support youth, education, workforce, and economic development. As part of the Delta Dental Plans Association, we provide coverage to over 83 million Americans and operate two of the nation's largest networks of participating dentists.

• *Job Summary**

As a Customer Service Trainee at arenaflex, you'll have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. You'll work closely with our experienced customer service team to provide exceptional service to our customers, while learning the ins and outs of our business. This is a remote position, offering flexibility and work-life balance.

• *Responsibilities**

As a Customer Service Trainee, you'll perform the following typical assignments:

• Researches inquiries by accessing the claims processing system and other informational sources
• Responds to customer/group and provider questions through telephone contact and/or written communication (such as mail) using proper etiquette, grammar, punctuation, etc.
• Maintains related departmental records and files
• Operates office equipment which may include a personal computer, calculator, copier, fax machine, etc.
• Makes corrections to claims and eligibility
• Enters new claims, eligibility, and subscriber information into the mainframe
• Reviews subscriber's coverage to determine type and level of benefits

• *Training and Development**

Our training program is designed to help you succeed in your role and grow with our organization. You'll participate in a hybrid training schedule, which includes on-site and remote sessions. Our experienced trainers will guide you through the training process, providing hands-on experience and feedback to help you develop your skills.

• *Requirements**

To be considered for this role, you'll need to meet the following requirements:

• Possess a high school diploma or equivalent
• One year of customer service experience in a business environment that requires the use of a computer program to assist the customer, preferably in a call center, and/or dental experience
• Successful completion of the customer service simulation test (minimum score of 62 out of a possible 100) (assessment waived if candidate previously passed test while at arenaflex or if previously held Customer Service Trainee, Customer Service Advisor, or Customer Service Associate position)
• Employees bidding the first shift must have the ability to begin work at 8:25 a.m. or work until 6:30 p.m., Monday through Friday
• Employees bidding the second shift must have the ability to begin work at 11:00 a.m. or work until 12:00 Midnight, Monday through Friday

• *Work Environment and Culture**

At arenaflex, we value diversity, equity, and inclusion. We're committed to creating a work environment that's inclusive, supportive, and respectful. Our team is passionate about making a positive impact, and we're looking for like-minded individuals to join our team.

• *Benefits and Perks**

As a member of our team, you'll enjoy a range of benefits and perks, including:

• Competitive salary and benefits package
• Opportunities for career growth and development
• Flexible work arrangements, including remote work options
• Access to ongoing training and development programs
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

• *How to Apply**

If you're passionate about delivering exceptional customer experiences and making a positive impact, we encourage you to apply for this exciting opportunity. Please submit your application online at [www.arenaflex.com/careers](http://www.arenaflex.com/careers). We can't wait to hear from you!

• *Equal Employment Opportunity**

arenaflex is an equal employment opportunity employer. We're committed to diversity, equity, and inclusion, and we welcome applications from qualified candidates of all backgrounds. We're proud to be an inclusive and supportive workplace, and we're looking for like-minded individuals to join our team.

• *Contact Us**

If you have any questions or would like more information about this opportunity, please don't hesitate to contact us. We're always happy to hear from you and look forward to connecting with you soon.

Why Join arenaflex?

At arenaflex, we're passionate about making a positive impact and delivering exceptional customer experiences. Our team is dedicated to improving oral health and overall well-being, and we're committed to creating a work environment that's inclusive, supportive, and respectful.

Our Culture

Our culture is built on a foundation of diversity, equity, and inclusion. We value collaboration, innovation, and continuous learning, and we're committed to creating a workplace that's engaging, supportive, and rewarding.

Our Benefits

As a member of our team, you'll enjoy a range of benefits and perks, including competitive salary and benefits, opportunities for career growth and development, flexible work arrangements, and access to ongoing training and development programs.

Our Team

Our team is passionate about making a positive impact and delivering exceptional customer experiences. We're a diverse and inclusive team, and we're committed to creating a workplace that's engaging, supportive, and rewarding.

How to Apply

If you're passionate about delivering exceptional customer experiences and making a positive impact, we encourage you to apply for this exciting opportunity. Please submit your application online at [www.arenaflex.com/careers](http://www.arenaflex.com/careers).

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer. We're committed to diversity, equity, and inclusion, and we welcome applications from qualified candidates of all backgrounds.

Contact Us

If you have any questions or would like more information about this opportunity, please don't hesitate to contact us. We're always happy to hear from you and look forward to connecting with you soon.