**Experienced Customer Support Specialist – Virtual/Remote Role at arenaflex**

At arenaflex, we're revolutionizing the way property management companies operate by providing cutting-edge software solutions that empower them to grow and protect their organizations. As a trusted industry leader for over 30 years, we've earned the reputation of being a go-to partner for top-performing property management companies worldwide. Our team of passionate professionals is dedicated to creating a best-run company internally, just as we help our customers achieve their goals.

We're now seeking an experienced Customer Support Specialist to join our team! As a key member of our support team, you'll play a vital role in delivering exceptional customer experiences, resolving technical issues, and providing expert guidance to our clients. If you're a customer service trailblazer who thrives in a dynamic environment, loves learning and explaining complex systems, and enjoys making people's lives easier, we want to hear from you!

• *About arenaflex**

arenaflex is a unique blend of technology and accounting, with a strong focus on property management and HOA solutions. Our team is passionate about creating innovative software that simplifies complex processes and empowers our clients to achieve their goals. As a five-time winner of FLCAJ's Readers Choice Awards, we're committed to delivering exceptional support and solutions that exceed our clients' expectations.

• *Our Culture**

At arenaflex, we value our team members for their skills, experience, and unique perspectives. We're an equal opportunity employer, and our approach to work is proactive, collaborative, and committed. Our team of 140+ professionals is dedicated to creating a best-run company internally, just as we help our customers achieve their goals. We offer a full slate of benefits, including competitive salaries, medical, dental, vision, life, and disability coverage, paid vacation, paid holidays, tuition reimbursement, a $1,000 employee referral program, and a 401(k) plan.

• *Job Responsibilities**

As a Customer Support Specialist at arenaflex, you'll be responsible for:

• Providing prompt, high-quality support to our clients via phone or Zendesk ticketing system
• Answering customer questions in a timely and accurate manner, using excellent communication skills to deal with difficult situations and find effective solutions
• Giving solutions advice and guiding customers through the features and functions of our product
• Keeping a good working relationship with customers, working in collaboration with other staff members to ensure that all company rules and regulations are consistently followed
• Assessing customers and communicating their feedback on our products with peers and leadership
• Ensuring appropriate customer follow-up to ensure that their technical problems are resolved
• Other duties as assigned

• *Requirements**

To be successful in this role, you'll need:

• Two years of experience in a contact center environment
• Authorized to work in the US without sponsorship
• Excellent interpersonal and communication skills, both written and verbal
• Proficiency in Microsoft Office and Zendesk
• Experience with accounting and/or property management terminology (preferred)
• Proven multitasking ability, with a mindset for troubleshooting and problem-solving
• Ability to work in an omnichannel environment, with a focus on delivering exceptional customer experiences

• *What We Offer**

As a Customer Support Specialist at arenaflex, you'll enjoy:

• A competitive salary range of $40-45k, depending on experience
• A supportive and collaborative team environment, with opportunities for growth and development
• A comprehensive benefits package, including medical, dental, vision, life, and disability coverage, paid vacation, paid holidays, tuition reimbursement, a $1,000 employee referral program, and a 401(k) plan
• Opportunities for professional growth and development, with a focus on creating a best-run company internally
• A dynamic and fast-paced work environment, with a focus on innovation and customer satisfaction

• *How to Apply**

If you're a customer service trailblazer who is passionate about delivering exceptional experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications!