Experienced Data Analyst & Customer Support Specialist – Advertising Operations & Business Development

Job Description

Join arenaflex: Where Innovation Meets Impact

Are you ready to be part of a dynamic team that's transforming the digital advertising landscape? At arenaflex, we're not just building technology—we're shaping the future of how businesses connect with their audiences across the globe. As we continue to expand our Worldwide Partnerships division, we're seeking a talented and motivated Data Analyst & Customer Support Specialist to help drive success for our publisher partners and contribute to groundbreaking innovations in the advertising technology space.

If you're passionate about data, thrive in a fast-paced environment, and enjoy helping others succeed, this could be the perfect opportunity for you. This is a part-time position offering a competitive $32/hour rate, located in Kentucky, USA. We believe in work-life balance and offer flexible scheduling to accommodate your professional and personal needs.

About arenaflex and Our Mission

At arenaflex, we understand that in today's digital age, meaningful connections between businesses and consumers are more important than ever. Our Worldwide Partnerships team works tirelessly to explore new opportunities with our valued partners, supporting Google's own product teams with essential partnerships that help enhance customer experiences across advertising, Search, YouTube, Maps, Travel, Shopping, Payments, and beyond.

When you join arenaflex, you become part of a global network that spans thousands of partners, all united by a common goal: delivering exceptional value through innovative solutions. Our teams create product enablement businesses, go-to-market strategies, and hatch business growth for various products. We pride ourselves on fostering a culture of creativity, collaboration, and continuous learning.

What You'll Do: Key Responsibilities

As a Data Analyst & Customer Support Specialist at arenaflex, you'll play a crucial role in supporting our business clients and driving their success through our advertising and platform solutions. Here's what you can expect:

• Client Support and Analysis: You'll support business clients by providing comprehensive optimization, reporting, and analysis services. This involves diving deep into data to uncover insights that help our partners maximize their advertising performance.


• Service Excellence: Maintain exceptional service levels by meeting or exceeding customer satisfaction, timeliness, and productivity goals. You'll be the face of arenaflex for our partners, ensuring their needs are met with professionalism and expertise.


• Platform Optimization: Support the performance and optimization of arenaflex's advertising and platform solutions. You'll work closely with internal teams to identify areas for improvement and implement strategies that drive results.


• Technical Consultation: Provide expert consultation and technical support to our Worldwide Partner teams. Your insights will help shape how we serve our clients and improve our overall service delivery.


• Process Improvement: Contribute to the analysis and optimization of processes, internal tools, and products. You'll identify opportunities for automation and efficiency gains that help scale our operations.


• Cross-Functional Collaboration: Work seamlessly with teams across the organization to ensure a unified approach to partner success. Your ability to collaborate effectively will be key to delivering comprehensive solutions.

What We're Looking For: Essential Qualifications

To succeed in this role, you'll need a solid foundation in data analysis and customer support. Here's what we require:

• Educational Background: A Bachelor's degree or equivalent practical experience. We value real-world skills and knowledge just as much as formal education, so relevant experience can substitute for a degree.


• Professional Experience: At least one year of experience in account management, operations, project management, or a similar role. This background will help you hit the ground running and understand the nuances of supporting business clients.


• Analytical Skills: Strong analytical abilities with a knack for turning data into actionable insights. You should be comfortable working with large datasets and drawing meaningful conclusions.


• Communication Excellence: Excellent verbal and written communication skills. You'll be interacting with partners regularly, so the ability to explain complex concepts clearly is essential.


• Problem-Solving Mindset: A proactive approach to identifying challenges and developing solutions. We need someone who doesn't just wait for answers but actively seeks ways to improve.


• Team Player: Ability to work effectively in a changing industry and collaborate with diverse teams. Flexibility and adaptability are key in our fast-paced environment.

What Sets You Apart: Preferred Qualifications

While not strictly required, the following experiences and skills would make you an even stronger candidate:

• Hands-on experience with ad serving or promotion serving solutions such as Google Ad Manager, AdMob, or DV360. Understanding these platforms will give you a significant advantage in this role.


• Experience in streamlining operational processes through automation. If you've previously identified inefficiencies and implemented automated solutions, we'd love to hear about it.


• Strong understanding of online advertising solutions, including promotion serving and business generation. Knowledge of key platforms and trends across desktop, mobile, and video is highly valued.


• Proficiency in SQL. Being able to query databases and manipulate data will allow you to extract the insights our partners need more efficiently.


• Experience working in dynamic, fast-changing industries. Adaptability and a growth mindset are essential for thriving at arenaflex.


• Knowledge of digital advertising metrics, KPIs, and reporting best practices.

Career Growth and Learning Opportunities

At arenaflex, we believe in investing in our people. When you join our team, you'll have access to:

• Mentorship Program: Learn from experienced professionals who can guide your career development and help you navigate the industry. Our mentorship program pairs you with seasoned experts who are committed to your success.


• Professional Development: Opportunities to expand your skills through training programs, certifications, and conferences. We're committed to helping you grow both professionally and personally.


• Career Advancement: Clear pathways for progression within the tech industry. As you prove yourself, you'll have opportunities to take on more responsibilities and advance into leadership roles.


• Industry Exposure: Working at arenaflex gives you insight into cutting-edge advertising technology and global business development strategies. You'll be at the forefront of industry trends and innovations.

Work Environment and Culture

arenaflex is more than just a workplace—it's a community of innovators, thinkers, and problem-solvers. We believe in fostering a culture where:

• Creativity Thrives: We encourage new ideas and creative solutions. Your voice matters, and we want to hear your thoughts on how we can do things better.


• Collaboration is Key: We work together across teams and departments to achieve common goals. No one succeeds alone at arenaflex.


• Continuous Learning: The tech industry never stops evolving, and neither do we. We support ongoing education and skill development for all employees.


• Diversity and Inclusion: We celebrate differences and believe that diverse perspectives make us stronger. We are committed to creating an inclusive environment where everyone feels valued and respected.


• Work-Life Balance: We understand that life happens. Our flexible scheduling and supportive policies help you maintain balance between your career and personal life.

Compensation and Benefits

We value our employees and offer a comprehensive benefits package that includes:

• Competitive Starting Salary: $32/hour, with the potential for growth based on performance and experience.


• Health and Wellness: Comprehensive health insurance coverage to support your physical and mental well-being.


• Financial Security: Retirement plans and other financial benefits to help you plan for the future.


• Paid Time Off: Generous vacation and leave policies so you can recharge and stay fresh.


• Employee Assistance Program: Resources and support for personal and professional challenges.


• Tech Stipend: Tools and equipment needed to do your job effectively.

Equal Opportunity Employer

arenaflex is committed to diversity and inclusion. We believe that the best teams are built when they include a wide range of perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We welcome candidates from all walks of life and are dedicated to creating a workplace where everyone can thrive. If you need any accommodations during the application process, please let us know—we're here to support you.

Ready to Make an Impact?

If you're excited about the opportunity to work with cutting-edge advertising technology, support global partners, and grow your career in the tech industry, we want to hear from you! This is a fantastic opportunity to join a dynamic team, gain invaluable experience, and contribute to meaningful work that impacts businesses around the world.

At arenaflex, we're constantly pushing the boundaries of what's possible in the world of technology. Join us as we continue to innovate and shape the future of digital advertising. Your next career adventure starts here!

Apply now and become part of something great at arenaflex!