**Experienced Full Stack Client General Manager – Media and Entertainment Industry**

• *Join arenaflex in shaping the future of Entertainment Travel**

Are you a seasoned Client General Manager with a passion for the Media and Entertainment Industry? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further than arenaflex, a leading provider of innovative travel solutions for the entertainment industry. We're seeking a creative, expert, and detail-oriented Client General Manager to join our team and support some of our most important Entertainment Clients in the Production, News, Sports, Music, and Theatricals business.

• *About arenaflex**

arenaflex is a global leader in the travel industry, providing innovative solutions for businesses and individuals alike. With a rich history of innovation and a commitment to excellence, we're dedicated to helping our clients achieve their goals and exceed their expectations. Our team of experts is passionate about delivering exceptional service and creating memorable experiences for our clients.

• *The Role**

As a Client General Manager at arenaflex, you'll be the primary point of contact for our Entertainment Clients, working closely with them to identify and deliver new opportunities, drive client and traveler satisfaction, and create strategic solutions that meet their unique needs. You'll be responsible for:

• Possessing an in-depth understanding of your client's strategic objectives, key drivers of success, organizational culture, and business objectives.
• Providing guidance to customers in the assessment of goals and strategies to optimize performance across their program.
• Identifying unique travel needs that exist for news, sports, film or TV production, and developing innovative solutions to enhance productivity & improve traveler/caller experience during service fulfillment.
• Establishing partnerships with key business constituents (Global Business Consulting, Client Services, Service Delivery, Implementations, Meetings & Events and GCG Directors)
• Building a web of influence at key levels within the account and among affiliate studios working with our clients on specific productions.
• Understanding and supporting the dynamic needs of entertainment travel, trends, and evolving requirements
• Completing strategic account plans, focused on identifying ground-breaking business opportunities that enhance and optimize the customer experience,
• Creating customer value, exceeding customer expectations, strengthening client relationships, driving savings, increasing retention, and optimizing performance through process and data analysis.
• Leading the improvement of the arenaflex Global Business Travel value proposition through consultation, technology road mapping and optimizing online servicing solutions.
• Leading business planning, quarterly and annual reviews, regional pricing strategies, and ongoing P&L management for the account.
• Researching the marketplace and competitor products and services to highlight the value that distinguishes arenaflex products, and specifically uses MI, benchmarking, and technology as critical value drivers.
• Enhancing the arenaflex Global Business Travel value proposition through policy consultation, researching white paper needs, technology road mapping and optimizing online solutions.
• Representing arenaflex to Media and Entertainment prospects as a subject matter expert.

• *Qualifications**

• Passion and excitement for the unique needs of entertainment clients
• Proven success and demonstrable positive results in a global account / client management, and or Project Management, experience.
• Experience/knowledge of Media and Entertainment Travel.
• Proven success in upselling products, services and solutions increasing client revenue and profitability.
• Demonstrated ability to develop and implement growth strategies, build action plans, and set goals.
• Demonstrated ability to develop creative solutions addressing the outstanding needs of entertainment travel
• Proven innovative problem-solving abilities and decision-making skills required, in addition to prioritization, and planning skills.
• Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions.
• Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally, to successfully navigate through client organizations.
• A sophisticated range of communication and presentation skills.
• Demonstrated ability to quickly learn, understand, and articulate key product and value proposition knowledge in a variety of contexts.
• Strong financial acumen required to leverage the key drivers of profitability.
• Strong business acumen required to communicate the arenaflex Global Business Travel value proposition.
• Strong analytical mindset.
• Previous large market /multinational client/global experience preferred.
• Possess a strong understanding of the Global Business Travel marketplace.
• Travel Operations knowledge required.
• Demonstrated knowledge of Business Travel Service Delivery and Client Management.
• Solid understanding of Business Travel Service Delivery technology/tools and processes.
• Advanced software skills (MS Office) required.
• A love of travel, entertainment, and learning
• A reputation for trust, integrity and getting things done

• *What We Offer**

• A dynamic and collaborative work environment that encourages innovation and creativity
• Opportunities for professional growth and development in a rapidly evolving industry
• A competitive salary and benefits package, including health insurance, retirement savings, and paid time off
• A comprehensive training program to help you develop your skills and expertise
• A chance to work with a talented team of professionals who are passionate about delivering exceptional service
• A flexible work schedule that allows you to balance your work and personal life
• A comprehensive travel program that includes discounts on flights, hotels, and other travel-related expenses
• A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that is welcoming and inclusive for all employees

• *How to Apply**

If you're a motivated and experienced Client General Manager looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!

• *Equal Employment Opportunity**

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment, advancement, and professional development.

• *Contact Us**

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!

Key Responsibilities

• Possess an in-depth understanding of your client's strategic objectives, key drivers of success, organizational culture, and business objectives.


• Provide guidance to customers in the assessment of goals and strategies to optimize performance across their program.


• Identify unique travel needs that exist for news, sports, film or TV production, and develop innovative solutions to enhance productivity & improve traveler/caller experience during service fulfillment.


• Establish partnerships with key business constituents (Global Business Consulting, Client Services, Service Delivery, Implementations, Meetings & Events and GCG Directors)


• Build a web of influence at key levels within the account and among affiliate studios working with our clients on specific productions.


• Understand and support the dynamic needs of entertainment travel, trends, and evolving requirements


• Complete strategic account plans, focused on identifying ground-breaking business opportunities that enhance and optimize the customer experience,


• Create customer value, exceed customer expectations, strengthen client relationships, drive savings, increase retention, and optimize performance through process and data analysis.


• Lead the improvement of the arenaflex Global Business Travel value proposition through consultation, technology road mapping and optimizing online servicing solutions.


• Lead business planning, quarterly and annual reviews, regional pricing strategies, and ongoing P&L management for the account.


• Research the marketplace and competitor products and services to highlight the value that distinguishes arenaflex products, and specifically uses MI, benchmarking, and technology as critical value drivers.


• Enhance the arenaflex Global Business Travel value proposition through policy consultation, researching white paper needs, technology road mapping and optimizing online solutions.


• Represent arenaflex to Media and Entertainment prospects as a subject matter expert.

Qualifications

• Passion and excitement for the unique needs of entertainment clients


• Proven success and demonstrable positive results in a global account / client management, and or Project Management, experience.


• Experience/knowledge of Media and Entertainment Travel.


• Proven success in upselling products, services and solutions increasing client revenue and profitability.


• Demonstrated ability to develop and implement growth strategies, build action plans, and set goals.


• Demonstrated ability to develop creative solutions addressing the outstanding needs of entertainment travel


• Proven innovative problem-solving abilities and decision-making skills required, in addition to prioritization, and planning skills.


• Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions.


• Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally, to successfully navigate through client organizations.


• A sophisticated range of communication and presentation skills.


• Demonstrated ability to quickly learn, understand, and articulate key product and value proposition knowledge in a variety of contexts.


• Strong financial acumen required to leverage the key drivers of profitability.


• Strong business acumen required to communicate the arenaflex Global Business Travel value proposition.


• Strong analytical mindset.


• Previous large market /multinational client/global experience preferred.


• Possess a strong understanding of the Global Business Travel marketplace.


• Travel Operations knowledge required.


• Demonstrated knowledge of Business Travel Service Delivery and Client Management.


• Solid understanding of Business Travel Service Delivery technology/tools and processes.


• Advanced software skills (MS Office) required.


• A love of travel, entertainment, and learning


• A reputation for trust, integrity and getting things done