**Experienced Full Stack Senior Strategic Customer Success Advisor – Cloud & AI Application Development**

At arenaflex, we're on a mission to revolutionize the way businesses operate by harnessing the power of cloud and AI technologies. As a Senior Strategic Customer Success Advisor, you'll play a critical role in driving customer adoption and success across our vast portfolio of cloud-based solutions. If you're a seasoned professional with a passion for delivering exceptional customer experiences, we want to hear from you.

• *About arenaflex**

arenaflex is a global leader in cloud and AI technologies, with a rich history of innovation and a commitment to making a positive impact on the world. Our team of experts is dedicated to helping businesses transform their operations and achieve their goals through the strategic use of technology. With a focus on customer success, we're constantly seeking new ways to deliver value and drive growth for our clients.

• *Your Role and Responsibilities**

As a Senior Strategic Customer Success Advisor, you'll be responsible for driving customer adoption and success across our cloud-based solutions. Your key responsibilities will include:

• **Customer Advocate**: Drive user adoption across customer organizations by understanding their specific challenges and helping them to operationalize and realize benefit from their deployed arenaflex solution.
• **Strategic Consulting**: Build relationships and develop trust with client executives to function as their strategic advisor. Evangelize Technology Business Management (TBM), Agile Portfolio, and FinOps practices.
• **Thought Leadership**: Develop internal and external facing collateral (content) to support customer adoption efforts, lead customer user groups, present at TBM/FinOps conferences, contribute to the community with blogs, whitepapers, etc.
• **Contribute Internally**: Share technical/domain knowledge and advance best practices and advisory skills within the Customer Success organization.

• *Required Education**

• High School Diploma/GED

• *Preferred Education**

• Bachelor's Degree

• *Required Technical and Professional Expertise**

• 10+ years' experience in Program Management, Portfolio oversight, or Consulting experience that was customer executive facing with cloud-based/SaaS solution offerings.
• Specific knowledge and application of cloud, public cloud, technology services, and financial management including budgeting, cost allocations, capital & operating expense handling, program portfolio management, and application/infrastructure/services/product support.
• Operational knowledge of IT Portfolio management including traditional (waterfall) and agile delivery (SAFe, Scrum, Kanban).
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of a customer's organization.

• *Preferred Technical and Professional Experience**

• 15+ years of experience in Big-4 consulting, or within the IT Finance, Cloud, and/or Technology industry as CIOs/SVPs/Directors.
• Experience in the arenaflex Suite of products (Cloudability, Turbonomics, Costing and Planning, Target Process).
• Working knowledge in the following areas:
+ IT Financial Management+ Cloud Management+ IT Service and Portfolio Management+ Asset Management+ Vendor and Contract Management+ Technology Project and Portfolio Management+ IT Infrastructure Management+ Strategy and Planning+ Application Portfolio Management+ Agile Methodology

• *About Our Team**

At arenaflex, we're a team of passionate professionals who are dedicated to making a positive impact on the world. We're committed to innovation, customer success, and delivering exceptional experiences. Our team is diverse, inclusive, and always seeking new ways to grow and learn.

• *Our Culture**

• We're a growth-minded team that's always seeking new opportunities for growth and development.
• We're a team of innovators who are passionate about making a positive impact on the world.
• We're committed to customer success and delivering exceptional experiences.
• We're a diverse and inclusive team that values different perspectives and backgrounds.

• *Benefits and Perks**

• Competitive salary and benefits package
• Opportunity for growth and development
• Collaborative and inclusive team environment
• Flexible work arrangements
• Access to cutting-edge technology and tools
• Professional development opportunities
• Recognition and rewards for outstanding performance

• *How to Apply**

If you're a seasoned professional with a passion for delivering exceptional customer experiences, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

• *Equal Opportunity Employer**

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and diverse workplace that values different perspectives and backgrounds.

• *Job Type**

• Full-time
• Remote

• *Salary**

• $151,000 - $260,000 per year

• *Travel**

• Up to 20% or 1 day a week

• *Company**

• arenaflex

• *Shift**

• General (daytime)

• *Is this role a commissionable/sales incentive based position?**

• No