About Arenaflex

Welcome to arenaflex, where innovation meets opportunity in the dynamic world of technology and aviation. As a leader in the private sector, we pride ourselves on fostering a workplace where talented individuals can explore their potential, grow their skills, and make meaningful contributions to our organization. At arenaflex, we believe that every team member plays a crucial role in delivering exceptional service and maintaining the highest standards of operational excellence.

Our IT Services division is the backbone of our technological infrastructure, ensuring seamless operations across all departments. We are currently seeking a dedicated and skilled IT Services Technician to join our team in Philadelphia. This is an exciting opportunity for professionals who are passionate about technology, problem-solving, and delivering outstanding user support in a fast-paced, dynamic environment.

Position Overview

As an IT Services Technician at arenaflex, you will be an integral member of our Information Technology team, responsible for providing comprehensive end-user computing support. This role encompasses hardware and software installation, troubleshooting, maintenance of desktop systems and peripherals, and ensuring optimal performance of workstation equipment. You will serve as the first line of technical support for our employees, resolving issues with professionalism, efficiency, and a customer-centric approach.

This position offers the unique opportunity to work in a collaborative team environment while also exercising independent judgment and technical expertise. You will be responsible for managing tickets and work orders, responding to helpdesk inquiries, and contributing to large-scale desktop deployment projects. The ideal candidate thrives in a dynamic setting, possesses strong troubleshooting abilities, and is committed to delivering top-tier technical support.

Key Responsibilities

As an IT Services Technician, you will be responsible for a wide range of technical and customer-facing duties, including:

Ticket Resolution: Resolve and close tickets and work orders supporting end-user desktops, laptops, and peripherals, ensuring timely resolution and customer satisfaction.

Helpdesk Support: Respond to and address customer care issues raised from the Service Desk, providing professional and effective technical assistance.

Project Contribution: Contribute to desktop deployment projects, including global installations and system upgrades, serving as a valued project team member.

Remote Troubleshooting: Remotely diagnose and resolve technical requests using remote access tools, minimizing downtime for end-users.

Cross-Departmental Collaboration: Investigate and collaborate with various departments to resolve complex system-related issues and ensure seamless operations.

Documentation: Document all client interactions in the incident management system, including comprehensive asset management records.

Data Management: Perform data recovery from hard disk drives and execute data migration tasks as required to protect critical business information.

Remote Access Support: Support remote access for virtual private network (VPN) connectivity and remote/broadband network configurations for workstations.

Printer Configuration: Install and configure local and network-based printers, ensuring proper connectivity and functionality.

Backup Operations: Perform backup support operations to ensure data integrity and system reliability.

Flexibility: Work various shifts, weekends, and be available for on-call emergency response and travel as required by business needs.

Compliance: Follow management direction, adhering to IT policies, procedures, and best practices.

Additional Duties: Perform other responsibilities as assigned to support departmental objectives and organizational goals.

Essential Qualifications

To succeed in this role, candidates must meet the following minimum requirements:

Education: Associate or Bachelor's degree in Computer Science, Information Systems, or a related field, OR equivalent work experience and training.

Experience: Minimum of two (2) years of hands-on, practical IT work experience supporting and resolving various desktop software and hardware issues in a professional environment.

Technical Expertise: Firsthand experience supporting workstations in a Windows/TCPIP environment is required.

Physical Requirements: Must be able to lift at least 50 pounds as part of regular job duties involving hardware installation and equipment handling.

Preferred Qualifications

Candidates with the following qualifications will be given additional consideration:

Certifications: A+ certification is preferred.

Advanced Certifications: MCSE/MCP certification is a significant plus.

Industry Experience: Previous IT infrastructure experience in an airline or airport environment is highly desirable.

Required Skills, Licenses, and Certificates

General knowledge of all Windows-based operating systems, including Windows 10 and current versions.

Familiarity with workflow processes and tagging systems for asset management.

Understanding of VPN networks and the ability to troubleshoot related connectivity issues.

Strong ability to work independently with minimal supervision while functioning effectively in a collaborative, team-based environment.

Excellent communication skills, both verbal and written, to interact with colleagues and end-users.

Strong analytical and problem-solving abilities to diagnose and resolve technical issues efficiently.

Customer service orientation with a commitment to user satisfaction.

Time management skills to handle multiple priorities and meet deadlines.

Career Growth and Development Opportunities

At arenaflex, we are committed to the professional development and career advancement of our team members. As an IT Services Technician, you will have access to comprehensive training programs, certification reimbursement opportunities, and pathways for career progression within the organization. Whether you aspire to specialize in advanced technical areas, move into leadership roles, or explore other departments, arenaflex supports your career journey with resources, mentorship, and growth opportunities.

You will gain invaluable experience working with cutting-edge technology in a mission-critical environment, developing skills that are highly transferable and sought after in the technology industry. Our supportive culture encourages continuous learning and skill development, ensuring you can build a rewarding and fulfilling career with us.

Work Environment and Culture

Join a team that values innovation, collaboration, and inclusivity. At arenaflex, we foster an environment where diverse perspectives are welcomed and celebrated. Our workforce is built on a foundation of mutual respect, teamwork, and a shared commitment to excellence. We believe that when our employees thrive, our organization thrives, and we are dedicated to providing the resources and support you need to succeed.

Our Philadelphia location offers the opportunity to work in a vibrant, diverse city with access to cultural attractions, dining, and entertainment. You will be part of a team that is passionate about technology and committed to making a positive impact on our organization and the customers we serve.

Compensation and Benefits

We are pleased to offer a competitive hourly rate of $26.00 per hour for this position, along with a comprehensive benefits package that includes:

Health Benefits: Immediate access to medical, dental, prescription, and vision benefits to support your health and well-being. Additional benefits include virtual doctor visits and flexible spending accounts.

Wellness Programs: Access to wellness resources, programs, and support to help you be your best self, both personally and professionally.

Retirement Savings: Eligibility to participate in our 401(k) program, with employer contributions available after one year of service, depending on the workgroup.

Additional Perks: Enjoy a range of supplementary benefits, including an Employee Assistance Program, pet insurance, and exclusive discounts on travel, hotels, rental cars, cruises, and more.

Join Our Team

Are you ready to take the next step in your career and make a meaningful impact? At arenaflex, we offer more than just a job – we offer a pathway to personal and professional growth in an inclusive, supportive environment. As part of our team, you will play a vital role in keeping operations running smoothly while developing your skills and advancing your career.

We invite you to apply today and become part of a dynamic organization that values its employees and is committed to their success. Bring your skills, enthusiasm, and expertise to arenaflex, and discover why our team members are proud to be part of our organization. Together, we can achieve great things and create a rewarding future for all.

Apply now and start your journey with arenaflex!

Experienced IT Services Technician – End-User Computing Support & Desktop Systems Administration