**Experienced Live Chat Representative – Customer Service and Sales Support**

At arenaflex, we're on a mission to revolutionize the way people interact with our brand and achieve their goals. As a Live Chat Representative, you'll play a vital role in delivering exceptional customer service and driving sales growth by connecting our site visitors with our practice-based Professionals (PLs) who will then work on booking them for an in-person consultation. If you're a highly motivated and organized individual with a passion for customer service and sales, we want to hear from you!

• *About arenaflex**

arenaflex is a dynamic and innovative company that's dedicated to providing top-notch services to our clients. Our team is passionate about delivering exceptional results and exceeding customer expectations. We're committed to creating a work environment that's inclusive, supportive, and empowering, where our employees can grow and thrive. As a Live Chat Representative, you'll be part of a fast-paced and growing team that's always looking for ways to improve and innovate.

• *Key Responsibilities**

As a Live Chat Representative, your primary responsibilities will include:

• Utilizing our CRM tool to interact with prospective patients in an effort to schedule them in-clinic or virtual consultations
• Managing multiple chat-based conversations in real time while providing timely responses
• Following our lead journey process as applicable
• Focusing on quantity: responding effectively to 100% of live chats
• Focusing on quality: having meaningful conversations with prospective patients, answering their questions, and providing relevant information in accordance with approved scripts
• Collaborating with Leadership as needed or directed to reach strategic sourcing and sales goals
• Assisting with PL efforts for other practice locations as needed
• Providing accurate information to site visitors, including starting prices or other approved information
• Qualifying leads
• Assisting in any sales-related administrative tasks as needed or as assigned
• Other ad hoc projects and tasks as assigned

• *Essential Qualifications**

To be successful in this role, you'll need to possess the following essential qualifications:

• At least 1 year of sales experience, preferably in inside sales and/or remote positions
• Experience using a CRM tool, preferably Intercom or Salesforce
• Typing speed of 60 words per minute
• Ability to manage multiple live chat conversations at any given time while providing outstanding customer service to include quick, accurate, and timely responses
• Proficiency in Microsoft Office and Google Suite
• Excellent verbal and written communication
• Ability to achieve defined targets and KPIs, as set by the Director of Sales Operations
• Strong organizational and multitasking skills
• Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude

• *Preferred Qualifications**

While not essential, the following qualifications would be a huge plus:

• Availability to work from 5pm-1am ET / 3pm-10pm PT (or timezones in between)
• Availability for training from 9am-5pm local time
• Availability to work on a Saturday or Sunday (huge plus if available on both weekend days!)
• Experience in the healthcare or wellness industry
• Familiarity with arenaflex's products or services

• *Skills and Competencies**

To excel in this role, you'll need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Ability to learn new techniques and adapt to changing situations
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Self-motivation, adaptability, and a positive attitude

• *Career Growth Opportunities and Learning Benefits**

As a Live Chat Representative at arenaflex, you'll have the opportunity to:

• Develop your skills and knowledge in customer service, sales, and marketing
• Work with a dynamic and innovative team that's passionate about delivering exceptional results
• Participate in ongoing training and development programs to enhance your skills and career prospects
• Collaborate with Leadership to reach strategic sourcing and sales goals
• Contribute to the growth and success of arenaflex

• *Work Environment and Company Culture**

arenaflex is committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about delivering exceptional results and exceeding customer expectations. We believe in:

• Empowering our employees to take ownership of their work and make decisions that drive results
• Fostering a culture of innovation, creativity, and continuous improvement
• Providing ongoing training and development opportunities to enhance skills and career prospects
• Celebrating diversity, equity, and inclusion in all aspects of our business
• Prioritizing employee well-being and work-life balance

• *Compensation, Perks, and Benefits**

arenaflex offers a competitive compensation package, including:

• Competitive hourly rate
• Opportunities for career growth and advancement
• Ongoing training and development programs
• Collaborative and dynamic work environment
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance

• *How to Apply**

If you're a highly motivated and organized individual with a passion for customer service and sales, we want to hear from you! Apply now to become a Live Chat Representative at arenaflex and join our dynamic and innovative team.