**Experienced Member Services Representative – Payments and Digital Strategy Team**

Join the arenaflex family and embark on a new journey of possibilities, both at work and beyond. As a Member Services Representative on the Payments and Digital Strategy team at arenaflex Credit Union, you'll have the opportunity to explore the world, develop your skills, and become a shining example of excellence. With a dynamic work environment that encourages flexibility and growth, you'll be able to balance your personal and professional life while making a meaningful impact on our customers' lives.

• *Why You'll Love This Role**

As a Member Services Representative, you'll be an integral part of the Payments and Digital Strategy team, responsible for delivering exceptional customer experiences and ensuring the smooth operation of our credit union's services. Your daily tasks will include:

• Completing data access and balancing tasks to ensure accurate financial records
• Coordinating return items with vendors, the Federal Reserve Bank, and other institutions
• Assisting other departments with fraud resolution, member inquiries, and accounting standard ledger balancing
• Working member cases and sports assigned to you
• Following and maintaining guidelines and procedures to ensure compliance with NACHA regulations and federal banking laws
• Processing mortgage payments, multi-account and member deposits, credit card payments, and other transactions, including IRA, bankruptcy, and payoff transactions
• Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Logging, reviewing, and making necessary GL, account changes, and/or returns
• Processing Stop Pays and Check Batching
• Completing daily balancing and department closing
• Obtaining information from members for timely and accurate processing of international and domestic wire transfer requests
• Researching and verifying incoming and outgoing wire transfer information
• Communicating with vendors to process wire transfers
• Understanding and being familiar with outgoing and incoming wire transfer regulations
• Depositing check returns, reviewing member draft changes, processing member checks, verifying members for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers
• Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees

• *What You'll Need for Success**

To excel in this role, you'll need:

• A high school degree or equivalent
• Intermediate Excel and Word experience
• A minimum of 1-2 years of customer service or banking experience (preferably in a credit union setting)
• Familiarity with Episys/Symitar and wire processing
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Excellent problem-solving and analytical skills
• Ability to multitask and prioritize tasks effectively
• Strong attention to detail and organizational skills
• Ability to maintain confidentiality and handle sensitive information
• Familiarity with Microsoft Office software (e.g., Word, Excel, Access, PowerPoint)

• *What You'll Get**

As a valued member of the arenaflex team, you'll enjoy:

• Competitive hourly rate of $22-35/hour
• Opportunities for career growth and professional development
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) program with company matching
• Employee Assistance Program (EAP)
• Discounts on hotels, cars, cruises, and other travel-related expenses
• Access to our Employee Business Resource Groups (EBRGs), which promote diversity, equity, and inclusion
• A dynamic and supportive work environment that encourages work-life balance and flexibility

• *About arenaflex**

arenaflex is a leading airline and travel company that offers a wide range of services to its customers. As a member of our team, you'll be part of a dynamic and diverse organization that values innovation, customer satisfaction, and employee well-being. Our commitment to inclusion and diversity is reflected in our 20+ EBRGs, which provide a platform for employees to connect with each other, share their experiences, and contribute to the growth and success of our organization.

• *How to Apply**

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below.

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