**Experienced Norwegian-speaking Customer Experience Specialist (Student role) – Join arenaflex's Dynamic Team**

At arenaflex, we're not just building software – we're on a mission to make shift work more human, to change work/life balance from a luxury to a reality for all shift workers. We're using advanced technology to help humans reach their full potential. At work and in life. Our team is passionate about creating a perfect balance between work and personal life, and we're looking for like-minded individuals to join our part-time team as a Customer Experience Specialist.

• *About arenaflex**

arenaflex is a leading provider of innovative scheduling solutions, helping businesses and teams around the world achieve the perfect work/life balance. Founded in 2004, we're headquartered in Copenhagen, Denmark, and have a global presence with hundreds of thousands of users across the world. Our team is dedicated to using technology to make shift work more human, and we're committed to creating a workplace culture that values diversity, inclusion, and innovation.

• *Join our Part-time Team**

As a Customer Experience Specialist, you'll be the primary point of contact for our customers, addressing their questions and providing support on the arenaflex platform. You'll be part of a dynamic team of part-time and full-time colleagues, committed to delivering exceptional customer service. This is an excellent opportunity for students to gain hands-on experience while studying, and we're looking for a dedicated and enthusiastic individual to join our team.

• *How you'll make an impact**

As a Customer Experience Specialist, you'll have the opportunity to make a real impact on our customers' experience. Here are some of the key responsibilities you'll be involved in:

• **Customer Communication**: Engage with customers via telephone, online chat, and email to provide support and resolve issues.
• **Platform Assistance**: Assist customers with using arenaflex, offering best practices for scheduling and administration.
• **Issue Analysis**: Analyze and troubleshoot issues before escalating to our second line of technical support.
• **Team Collaboration**: Serve as a link between customers and our product/engineering team to ensure seamless communication and resolution.
• **Finding Solutions**: Proactively identify and implement the best solutions for our customers and team.

• *What you'll bring with you**

To succeed in this role, you'll need to bring the following skills and qualities:

• **Multilingual Skills**: Fluency in English and Norwegian (additional languages are a plus).
• **Comfortable working with technology**: You'll be comfortable using technology and direct customer contact.
• **Flexible Availability**: Able to work at least 16 hours a week, including day, evening, and weekend shifts. We accommodate exam schedules and involve you in monthly shift planning.
• **Independent & Team Player**: Motivated to work both independently and collaboratively to resolve technical issues promptly.
• **Customer-Centric**: Passionate about helping people and maintaining a positive communication tone.
• **Problem Solver**: Proactive, creative, and capable of thinking outside the box.
• **Eager to Learn**: Interested in developing your customer service and technical skills within an innovative, international company.
• **Student Status**: Ideally, you have at least one year remaining in your studies, but we would love to hear from you even if you don't.

• *Additional Information**

At arenaflex, we believe that diversity and inclusion are the cornerstones of innovation and a vibrant workplace culture. We're committed to creating an equitable experience for all our candidates throughout the process. We're an equal opportunity employer, and we strive to create a workplace culture that values and respects all individuals.

Our offices are not just workplaces – they're welcoming and inclusive spaces where everyone has the freedom and support to show their true self at work. We're passionate about creating a workplace culture that values diversity, inclusion, and innovation, and we're looking for like-minded individuals to join our team.

• *Why join arenaflex?**

• **Dynamic and innovative work environment**: Join a team that's passionate about creating a perfect balance between work and personal life.
• **Opportunities for growth and development**: Develop your customer service and technical skills within an innovative, international company.
• **Flexible work arrangements**: Accommodate your exam schedules and work at least 16 hours a week, including day, evening, and weekend shifts.
• **Competitive compensation and benefits**: Enjoy a competitive compensation package and benefits that support your well-being and career growth.
• **Diverse and inclusive workplace culture**: Join a team that values diversity, inclusion, and innovation, and create a workplace culture that respects and values all individuals.

• *How to apply**

If you're a motivated and enthusiastic individual who's passionate about creating a perfect balance between work and personal life, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.