**Experienced Part-Time Tier 1 Customer Support Agent – Afternoon Shift – Contractor**

At arenaflex, we're on a mission to empower leaders to reach their full potential. As a leading provider of career-enhancing programs for executives, we're committed to delivering exceptional experiences that drive meaningful impact for our clients and their organizations. We're now seeking a highly motivated and customer-focused Part-Time Tier 1 Customer Support Agent to join our team on a contractor basis. If you're passionate about delivering world-class support and have a knack for building strong relationships with clients, we'd love to hear from you!

• *About arenaflex**

arenaflex is a rapidly growing organization that partners with top business schools to deliver innovative programs that enhance the careers of leaders and drive business success. Our team is dedicated to creating a culture of inclusivity, diversity, and excellence, and we're committed to making a positive impact on the world. As a contractor with arenaflex, you'll have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional support and service.

• *Job Summary**

As a Part-Time Tier 1 Customer Support Agent, you'll be the primary point of contact for our clients, providing timely and effective support to help them succeed in their learning experiences on our online platform. You'll be responsible for addressing client inquiries, resolving technical issues, and providing exceptional customer service to our global client base. If you're a motivated and customer-focused individual with a passion for delivering world-class support, we encourage you to apply for this exciting opportunity.

• *Key Responsibilities**

• Provide exceptional customer service to clients via email, chat, phone, and web-based tools
• Accurately identify and troubleshoot technical and non-technical issues in a timely manner for a global set of users with diverse environments and scenarios
• Promptly escalate more complex problems to appropriate internal team members
• Demonstrate a familiarity with standard concepts, practices, and procedures of our programs, learning content, and technical products (with training)
• Continuously endeavor to improve the quality of our support and service, both internally and externally
• Additional opportunities to monitor live online video conferencing events and provide live immediate assistance to participants

• *What We're Looking For**

• 1-3 years of work experience, preferably with a SaaS company or a product/technology division
• Poise and professionalism to respond to high-level executives from around the world; executive support experience is a plus
• Strong communication skills, both written and verbal, that recognizes and adapts to the wide range of arenaflex participants
• Familiarity with Salesforce (or other CRM), website backend/administrative interfaces (e.g. Wordpress/Rails Admin), cloud-based tools, and exposure to help desk software is required
• Outstanding task management skills across a varied set of responsibilities in a fast-paced, high-volume environment
• Writing/reading/speaking fluency in other languages outside of English; familiarity with video conferencing technology and related desktop support. Fluency in Spanish, French, or Japanese is preferred

• *Benefits, Perks, and Resources**

• Accelerate your career: take any of our high-impact courses, for free
• You'll receive stock options in our fast-growing company, as well as access to a 401(k) to invest in your future
• Thrive beyond work with 20 days of PTO, generous parental leave, paid holidays, and flexible work arrangements
• Comprehensive wellness benefits: high-quality, low-cost medical, dental, and vision plans, in addition to other wellness offerings
• Community & Belonging: Our Employee Resource groups bring together employees with shared characteristics or life experiences

• *Commitment to Diversity, Equity, and Inclusion**

At arenaflex, we're committed to creating a culture of inclusivity, diversity, and excellence. We believe that everyone deserves equal opportunities, regardless of their background, identity, or abilities. We're an equal opportunity employer and welcome applications from diverse candidates.

• *Voluntary Self-Identification**

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary, and your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions.

• *Work Environment and Company Culture**

As a contractor with arenaflex, you'll have the opportunity to work in a dynamic and fast-paced environment that's passionate about delivering exceptional support and service. Our team is dedicated to creating a culture of inclusivity, diversity, and excellence, and we're committed to making a positive impact on the world. You'll have access to a range of benefits, perks, and resources that will help you thrive both personally and professionally.

• *Compensation and Perks**

As a contractor with arenaflex, you'll receive competitive compensation and a range of benefits, perks, and resources that will help you thrive both personally and professionally. We're committed to making a positive impact on the world, and we believe that our contractors are an integral part of our team.

• *Why Join arenaflex?**

• Be part of a rapidly growing organization that's passionate about delivering exceptional support and service
• Work with a talented team of professionals who share your passion for delivering world-class support
• Have the opportunity to work on a range of exciting projects that will help you grow and develop as a professional
• Receive competitive compensation and a range of benefits, perks, and resources that will help you thrive both personally and professionally
• Be part of a culture that's committed to creating a positive impact on the world

If you're a motivated and customer-focused individual with a passion for delivering world-class support, we encourage you to apply for this exciting opportunity.