Experienced Senior Data Architect – Voice of Customer Analytics & Big Data Solutions (Remote/Hybrid)

About arenaflex

Welcome to arenaflex – a global leader in delivering exceptional customer experiences and innovative financial solutions. At arenaflex, we believe that our greatest asset is our people. We foster a culture where every colleague is valued, heard, and empowered to contribute to our collective success. As part of our team, you'll not only grow professionally but also be part of an organization that prioritizes integrity, inclusion, and excellence in everything we do.

With millions of customer interactions annually across our consumer, business, and service provider divisions, arenaflex is committed to capturing and acting upon the voice of our customers. We use cutting-edge technology and data-driven insights to continuously improve the experiences we deliver. Join us and be part of a team that's leading the way in customer-centric innovation.

Position Overview: Senior Data Architect

Are you passionate about transforming raw data into actionable business insights? Do you thrive in environments where you can architect robust data solutions that drive meaningful customer experience improvements? If so, arenaflex invites you to apply for the position of Senior Data Architect within our Voice of Customer (VOC) team.

In this critical role, you will be responsible for the end-to-end transformation and innovation of our Voice of Customer methodology. You will work closely with product owners, subject matter experts, and agile technology teams to design, build, and maintain data architecture that supports our customer experience analytics platform. This is a unique opportunity to make a significant impact by leveraging your expertise in big data technologies to deliver innovative solutions that enhance customer satisfaction.

As part of the Customer Listening Team across our global business segments, you will help process millions of customer surveys translated into over 10 languages and deployed in more than 20 countries. Your technical leadership will ensure data quality, accuracy, and efficiency throughout our analytics pipeline.

Key Responsibilities

• Data Architecture Design: Design and build robust data model architectures to support optimal data processing and standardized metric definitions across the organization.
• Platform Development: Assist in the development and maintenance of the new Voice of Customer technique sourced from Cornerstone and integrated with the survey and dashboard platform hosted through Qualtrics.
• Business Requirements: Work closely with application teams to define, shape, and capture business needs and translate them into technical specifications.
• Big Data Solutions: Enable big data and batch/real-time analytical solutions leveraging transformational technologies including Hadoop, HDFS, MapReduce, Hive, Spark, and Python.
• Data Quality Assurance: Ensure data quality and accuracy through intensive testing at variable and use case levels.
• Performance Optimization: Offer guidance to enhance capabilities and drive efficiency in computing programs using the massive data ecosystem.
• Consumer Story Analysis: Power consumer story analysis and elaboration, design and development of software programs, testing, and build automation tools.
• Process Automation: Proactively identify and automate manual tasks to improve quality and operational efficiency.
• Cross-Functional Collaboration: Work closely with partners from various business units to prioritize, define, develop, and test data for different use cases as part of the VOC end-to-end technique.
• Voice of Customer Expertise: Grow knowledge of Voice of Customer methods and leverage the same to define and transform facts within the Cornerstone big data platform.

Essential Qualifications

• Technical Experience: Minimum of 3 years of hands-on development experience with Hive/Hadoop, PySpark, Python, Shell Scripting Languages, development launch management, and troubleshooting understanding for data-driven projects.


• Collaborative Skills: Demonstrated ability to actively collaborate with relationship managers and product owners to understand functional requirements and convert them into technical deliverables.


• Agile Methodology: Familiarity with Agile methodologies of delivery where small increments of a product are introduced at regular intervals to business groups.


• Data Engineering Expertise: Strong experience in designing and implementing scalable data pipelines and ETL processes.


• Cloud Platforms: Experience with cloud-based data platforms and distributed computing environments.

Preferred Qualifications

• Advanced degree in Computer Science, Data Science, Statistics, or a related technical field.


• Experience with Qualtrics or similar survey platforms.


• Knowledge of customer experience measurement and Voice of Customer programs.


• Experience with real-time streaming data processing frameworks.


• Strong SQL skills and experience with relational and NoSQL databases.


• Certification in big data technologies (Cloudera, AWS, Azure, or Google Cloud).

Skills and Competencies Required for Success

• Technical Proficiency: Deep expertise in big data technologies including Hadoop, Spark, Hive, and Python programming.


• Problem-Solving: Strong analytical and problem-solving abilities to address complex data challenges.


• Communication: Excellent verbal and written communication skills to articulate technical concepts to non-technical stakeholders.


• Teamwork: Ability to work effectively in cross-functional teams and collaborate with diverse stakeholders.


• Innovation: Creative thinking and ability to propose innovative solutions to improve data processes.


• Attention to Detail: Meticulous attention to data quality and accuracy.


• Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the continuous development and growth of our colleagues. As a Senior Data Architect, you will have access to:

• Professional Development: Comprehensive training programs and certification support in cutting-edge technologies.


• Career Advancement: Clear career progression pathways with opportunities to take on leadership roles within the organization.


• Mentorship: Access to experienced mentors who can guide your technical and professional growth.


• Industry Exposure: Exposure to the latest trends and innovations in big data, customer analytics, and experience management.


• Global Networking: Opportunities to collaborate with teams across different regions and gain international experience.


• Conference Participation: Sponsorship to attend industry conferences, workshops, and seminars.

Work Environment and Company Culture

arenaflex is more than just a workplace – it's a community where every person is seen, heard, and feels like they belong. Our culture is built on integrity, inclusion, and a commitment to excellence. We believe that diverse perspectives drive innovation, and we actively foster an environment where all colleagues can thrive.

We offer a flexible working model that accommodates hybrid, onsite, or remote arrangements depending on the position and business needs. Our offices are equipped with state-of-the-art facilities, and our remote work policies ensure you have the tools and support you need to succeed from anywhere.

At arenaflex, we return to our colleagues and their families with blessings and programs that support their holistic well-being. This means we prioritize their physical, financial, and intellectual health through every stage of life. Our collaborative environment encourages knowledge sharing, creativity, and continuous improvement.

Compensation, Perks, and Benefits

We recognize that our colleagues are our most valuable asset, and we are committed to providing competitive compensation and comprehensive benefits. When you join arenaflex, you can expect:

• Competitive Base Salaries: Attractive salary packages commensurate with experience and qualifications.


• Performance Bonuses: Incentive bonuses that reward individual and team achievements.


• Financial Well-Being: Robust retirement savings plans and financial planning assistance.


• Health and Wellness: Comprehensive health insurance coverage including medical, dental, and vision plans.


• Flexible Work Arrangements: Hybrid, remote, or onsite options based on role requirements and personal preferences.


• Generous Paid Leave: Competitive paid parental leave policies (location-dependent) and ample vacation time.


• Wellness Facilities: Free access to on-site wellness centers staffed with nurses and doctors (where available).


• Mental Health Support: Free and confidential counseling services through our Healthy Minds program.


• Education Assistance: Tuition reimbursement and sponsorship for professional certifications and advanced degrees.


• Employee Discounts: Access to exclusive discounts on products and services.


• Community Involvement: Paid time off for volunteering and community engagement activities.

Join Our Team at arenaflex

If you're ready to take the next step in your career and make a meaningful impact, we invite you to join the arenaflex family. As a Senior Data Architect, you'll play a pivotal role in transforming how we understand and serve our customers. You'll work alongside talented professionals who share your passion for innovation and excellence.

At arenaflex, we win as a crew. We strive to uphold our organizational values and deliver the industry's first-class customer experience every day. We do it with the maximum integrity and in an environment where each person is seen, heard, and feels like they belong.

Apply now and be part of something great. Let's lead the way together!