**Experienced Technical Customer Care Specialist I – Remote Opportunity at arenaflex**

At arenaflex, we're a forward-thinking innovator who puts people first. Our award-winning workplace culture is centered on inclusion and kindness, and we're looking for people to join our mission to be a force for good in the world. Come build a better future with us as we're hiring for our Technical Customer Care I position.

• *About arenaflex**

arenaflex is a leading provider of innovative solutions in the automotive industry. We're committed to delivering exceptional customer experiences and empowering our customers to succeed. Our team is passionate about creating a culture of kindness, inclusivity, and innovation, and we're excited to welcome like-minded individuals to join our mission.

• *Job Summary**

We're seeking an experienced Technical Customer Care Specialist I to join our team. As a Technical Support Specialist, you will represent arenaflex in customer communication via phone and email to assist customers in resolving technical issues. This is a remote, work-from-home opportunity that requires self-initiative, ownership, excellent listening skills, and motivation to provide exceptional customer service from inception to resolution for each issue.

• *Key Responsibilities**

• Represent arenaflex in customer communication via phone and email to assist customers in resolving technical issues
• Demonstrate strong interpersonal and communication skills, while working with diverse audiences
• Exhibit personal responsibility, accountability, and teamwork
• Troubleshoot difficult problems with either the customer's configuration, our software, or other vendor integration points
• Provide one-on-one training to new and existing customers as needed while working on support tickets
• Identify and resolve issues that prevent users from utilizing our software
• Provide proper follow-up, even when a problem has not been resolved, to ensure customer is kept apprised of issue status
• Maintain strong working knowledge of released products
• Must have the ability to accommodate extended work hours, a flexible schedule, and work overtime as needed

• *Work Environment and Schedule**

• This is a remote, work-from-home opportunity
• The Department is open Monday - Friday, 6AM - 8PM Central Time; Saturday 8AM - 6PM Central Time
• Candidates must be okay working in the Central Time Zone
• Must be flexible to work any shift during business hours in the Central Standard Time Zone, currently Monday - Friday 6am -8pm Saturday 8AM - 6PM (hours subject to change to meet business needs)

• *Essential Qualifications**

• High School Diploma/GED
• Generally, less than 2 years of experience
• Excellent written and verbal communication skills
• Requires attention to detail and the ability to adapt to change
• Ability to accurately facilitate communication between the customer description and the written word in the CRM ticketing system

• *Preferred Qualifications**

• College degree preferred; at a minimum Associates Degree or Technical Certification preferred or commensurate work experience
• Ability to analyze, troubleshoot, and document issues related to system performance and functionality
• Experience supporting online products and services
• Experience using web developer tools to troubleshoot website problems (e.g., Chrome, IE, Firefox, etc.)
• Experience supporting mobile devices such as IOS and Android

• *Career Growth Opportunities and Learning Benefits**

• arenaflex is committed to providing ongoing training and development opportunities to help you grow in your career
• We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
• Our team is passionate about creating a culture of kindness, inclusivity, and innovation, and we're excited to welcome like-minded individuals to join our mission

• *Compensation, Perks, and Benefits**

• Competitive salary and bonus structure
• Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
• Opportunities for career growth and professional development
• Flexible work schedule and remote work options
• Access to cutting-edge technology and tools
• Collaborative and supportive work environment

• *How to Apply**

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!