**Experienced Work From Home Customer Service Coordinator – Delivering Exceptional Auto Finance Experiences**

At arenaflex, we're passionate about revolutionizing the way we serve our nearly 3 million customers, and we're looking for talented individuals to join our Auto Finance Servicing team as Work From Home Customer Service Coordinators. If you're a people person with a knack for making someone's day, we want to hear from you!

As a Work From Home Customer Service Coordinator at arenaflex, you'll be part of a dynamic team that's dedicated to delivering world-class red carpet experiences to our customers. You'll be the face of arenaflex, providing exceptional service and support to our customers through inbound and outbound calls, email, and online interactions. If you're passionate about building strong relationships, resolving customer issues, and finding creative solutions, this role is perfect for you.

• *About arenaflex**

arenaflex is a leading provider of auto finance services, and we're committed to making a positive impact on the lives of our customers. We're a company that values innovation, teamwork, and customer satisfaction, and we're looking for like-minded individuals to join our team. As a Work From Home Customer Service Coordinator, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.

• *Key Responsibilities**

As a Work From Home Customer Service Coordinator, you'll be responsible for:

• Placing outbound calls to potential customers to educate them about our products and services
• Answering inbound calls and greeting customers with energy and enthusiasm
• Guiding customers through the online enrollment process
• Assisting customers with account questions in an energetic and spirited manner
• Performing multiple tasks and navigating multiple systems simultaneously to service the customer's application or troubleshoot their questions and issues
• Building trust and confidence with our customers that we are there to help serve their needs and reach their financial goals
• Striving for first call resolution and taking true ownership of customer needs and issues
• Owning your personal development to achieve job proficiency, meet performance goals, and independently keep your own technical know-how up to date
• Building strong working relationships with experience partners to effectively problem solve
• Having a strong positive influence on peers
• Communicating in a professional manner in all settings

• *Essential Qualifications**

To be successful in this role, you'll need:

• A high school diploma, GED, or equivalent certification
• At least 6 months of customer service experience
• At least 6 months of experience in a call center environment
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong technical skills, including proficiency in Microsoft Office and other software applications

• *Preferred Qualifications**

While not required, we're looking for candidates with:

• At least 2 years of customer service experience
• At least 1 year of experience in a call center environment
• At least 1 year of auto finance experience
• Experience working with customers in a high-volume, fast-paced environment
• Strong knowledge of auto finance products and services
• Experience with CRM software and other customer relationship management tools

• *Work From Home Technology Requirements**

To ensure a seamless and secure experience for our customers, we require:

• A secure home office environment that is free from background noise and distractions
• A reliable private internet connection that is not supplied via cellular data or hotspot
• A private network that is password protected, where you have ownership or line of sight to every device on the network
• Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
• Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
• ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
• To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test, and run from the Google landing page
• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

• *Work From Home Location Requirements**

This role is 100% work from home, and we're unable to consider applicants who do not meet the required arenaflex Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories.

• *Compensation and Benefits**

As a Work From Home Customer Service Coordinator at arenaflex, you'll enjoy a comprehensive compensation package, including:

• A competitive salary range of $43,680 - $43,680 per year
• A comprehensive benefits package, including health, financial, and other benefits that support your total well-being
• Opportunities for career growth and professional development
• A dynamic and supportive work environment

• *How to Apply**

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

• *Equal Opportunity Employer**

arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law.

• *Accommodation Requests**

If you require an accommodation to apply for this role, please contact arenaflex Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

• *Technical Support**

For technical support or questions about arenaflex's recruiting process, please send an email to [email protected].