[Hiring] Care Coordinator @Mae Health, Inc

Role Description

Mae is looking for a Care Coordinator who is passionate about maternal health equity to support Medicaid payer pilots and member level engagement to address the growing disparity in Black maternal health outcomes.

As a care coordinator, you will be responsible for supporting and navigating care for members of key payer contracts across a variety of Medicaid landscapes.
• Conducting needs assessments and screeners which includes psycho-social, physical, medical, behavioral, environmental, and financial parameters
• Utilizes influencing / motivational skills to ensure maximum member engagement
• Helps member actively participate with their provider in healthcare decision-making
• Acts as an advocate for member’s physical, behavioral and social structural care needs by identifying and addressing gaps
• Managing care plans and referrals with payer care management teams and serve as point of contact to ensure services are rendered appropriately
• Manage communication and relationship (phone, e-mail, presentations) with member
• Promote appropriate use of clinical and social structural benefits among members
• Identifies and escalates quality of care issues through established channels
• Facilitates a team approach and educates team on member-focused approach to care
• Identifies high-risk factors and service needs that may impact member outcomes and care plan components

Qualifications
• Highly organized, able to manage time effectively, and comfortable working across multiple workstreams concurrently
• Comfortably managing outreach responsibilities across different clients
• 3-5 years of experience in social work, nursing, or a healthcare-related field
• Knowledge of referral coordination to community and private/public resources
• Relationship management experience
• Demonstrates efficiency and consistency in meeting daily outreach quotas
• Is tech-savvy and confident using computer systems to manage and document outreach
• Strong written and verbal communication and presentation skills
• Can manage time effectively and work both independently and collaboratively
• Has strong communication skills and is comfortable speaking with clients over the phone
• Birthwork / Doula experience a plus
• Bilingual (English & Spanish) required

Requirements
• This is a contract (1099) position
• 40 hrs/weekly, Monday – Friday. Flexible hours allowed, though occasional evening hours may be required
• Hourly rate $32 - $38, depending on experience and qualifications
• Daily Outreach Expectations: A minimum of 50 total outreach attempts per day, 40–50% must be phone calls, the remaining outreach can consist of texts and emails.
• All outreach must be completed and documented in the designated computer system/platform.

Company Description

Mae is a venture-backed digital health solution on a mission to improve the health and quality of life for mothers, babies, and those who love them. Mae has created a space where complete digital care meets culturally-competent on-the-ground support.
• We address access gaps and bolster physical and emotional well-being through continuous engagement, risk assessment, early symptom awareness, and a community-led model of support for our users.
• Digital solutions to address cultural deficits in care are at the forefront of femtech innovation and Mae is quickly gaining traction with healthcare payers as a viable solution to address the implicit, explicit, and structural biases that hinder equitable maternal health.
• In addressing whole-person care and focusing on self-advocacy, education, and community, we seek to improve the outcomes for mothers and birthing people, while also reducing clinical costs of care, at impactful scale.
• See what we’re doing at www.meetmae.com and @maehealthinc on Instagram.