Information Security Support Assistant

Wheeler Trigg O’Donnell is a law firm established in 1998, representing clients in high-stakes civil trials and litigation. The Information Security Support Assistant will safeguard the firm's information assets and provide technical support to end users, focusing on security practices and compliance.

Responsibilities

• Provide technical support for multiple products to internal users
• Timely resolve problems or escalate as necessary
• Serve as an integrated team member for technology support team
• Work incoming tickets and answer calls to the service desk
• Troubleshoot basic issues with Windows desktop and laptop equipment, printers, network connections, smartphones etc
• Create and maintain documentation for security and technical support processes, solutions, and procedures
• Analyze, troubleshoot, diagnose, and solve basic issues with the Microsoft Office 365 suite of products, Windows 11, file sharing services, and other software applications
• Assist with ISO 27001:2022 documentation, evidence collection, and ongoing compliance activities, including supporting audits and maintaining security controls
• Assist in the coordination and performing of vendor and user access reviews, ensuring proper authorization and documentation for internal and external system access
• Assist in the response to outside counsel guidelines and data security requirements, collaborating with legal and IS teams to address client and regulatory needs
• Assist in the monitoring, investigation, and responding to phishing and SPAM reports using Mimecast; educate users on best practices for email security with KnowBe4
• Support endpoint protection efforts using CrowdStrike, Arctic Wolf Networks, and ThreatLocker, including incident response and remediation of security threats
• Assist in change control and continual improvement processes for security operations, documenting system changes and proposing enhancements to procedures
• Assist in review and maintain baseline security configurations for servers, endpoints, and network devices to ensure compliance with firm standards
• Respond to vulnerability notifications, collaborating with IS staff to remediate risks and document corrective actions
• Work with Arctic Wolf Networks to monitor, analyze, and respond to network and endpoint security events; escalate incidents as necessary
• Suggest improvements to the firm’s security operations, participating in process reviews and recommending technical or procedural updates
• Provide technical support for hardware, software, connectivity, and remote access issues; resolve or escalate service desk tickets as appropriate
• Deliver quality customer service, ensuring timely and effective resolution of end user requests in a collaborative team environment
• Perform other duties as assigned or required to support the firm’s security and technology operations

Skills

• Associate's Degree in Computer Science, Computer Information Systems or equivalent information security certifications in current technology
• Bachelor's Degree helpful
• Foundational knowledge of ISO 27001 compliance, security documentation, and risk management practices
• Foundational experience with endpoint security tools (CrowdStrike, Arctic Wolf Networks, and ThreatLocker), email security platforms (Mimecast), and vulnerability management
• Familiarity with change control processes, access reviews, and security monitoring solutions
• Familiarity in troubleshooting Windows environments, Microsoft 365 applications, Intune device management, and remote access technologies (Citrix and Zscaler)
• Strong problem-solving skills, attention to detail, and ability to learn quickly from senior professionals
• Excellent written and verbal communication skills
• Relevant security certifications (e.g., Microsoft Azure Administrator, CompTIA Security+, ISO 27001 Lead Implementer)
• 1+ years working in medium-sized (100+ users) offices in a technical support/help desk position
• Prior law firm experience a plus

Benefits

• Health insurance
• 401(k) contribution
• Paid time off
• Annual bonus potential based on firm performance

Company Overview