IT Business Analyst – Data Center Infrastructure & Facilities Management | arenaflex

Join arenaflex: Shape the Future of Aviation Technology Infrastructure

Are you ready to take your career to new heights with one of the most innovative technology teams in the transportation industry? arenaflex is seeking a talented and motivated IT Business Analyst to join our dynamic IT Offices Group, where you'll play a critical role in managing the essential infrastructure that keeps our global operations running smoothly. This is a fantastic opportunity for professionals who thrive in challenging environments, enjoy problem-solving, and want to be part of a company that values excellence, integrity, and continuous improvement.

At arenaflex, we believe that great infrastructure is the backbone of exceptional customer experiences. As an IT Business Analyst within our IT Offices division, you'll be responsible for providing expert IT administration, project management, and support to ensure the operational sustainability of critical infrastructure that supports our airport communication spaces. Your contributions will directly impact our ability to deliver seamless service to millions of customers worldwide.

About arenaflex

arenaflex is a leading global transportation company headquartered in Atlanta, Georgia. With a rich history spanning nearly a century, we've grown to become one of the largest and most respected airlines in the world, connecting people and cultures across six continents. Our commitment to innovation, safety, and customer service has made us an industry leader, and we're constantly seeking talented individuals who share our passion for excellence.

Our IT department is at the heart of our operations, developing and maintaining the technology infrastructure that powers every aspect of our business—from flight operations and customer reservations to baggage handling and in-flight entertainment. When you join arenaflex, you're not just accepting a job; you're becoming part of a team that's shaping the future of aviation technology.

What You'll Do: Key Responsibilities

As an IT Business Analyst for our IT Offices Group, you'll be entrusted with managing critical infrastructure components that are essential to our daily operations. Here's what your role will entail:

Infrastructure Management

• Provide IT administration of all site implementations, inventories, and system planning for data center critical infrastructure, IT certification labs, and remote communication room critical climate equipment


• Develop and implement preventive maintenance strategies and oversee break/fix services for server farm critical infrastructure


• Manage the design, implementation, and vendor support of electrical power, HVAC, fire suppression, security, floor support, and cabling programs for communication rooms


• Oversee space management, UPS power, and critical cooling capacity to ensure optimal performance of all infrastructure systems

Technical Support & Coordination

• Provide IT support for our testing labs, equipping client application and engineering teams with workstations, hardware, and access to test their applications


• Coordinate remotely with professional services responsible for critical infrastructure maintenance and break-fix activities at remote communication rooms


• Deliver proactive and break-fix support for alert/ticket remediation related to facilities, remote communication rooms, labs, and data center equipment


• Offer remote incident management resolution for airport critical equipment

Project Management & Planning

• Lead project management for data center and remote communication room standard capital improvements, upgrades, and enhancements


• Perform capital forecasting and project management for airport critical equipment lifecycle replacement


• Support corporate real estate projects that involve remote communication room design/work as an IT Offices representative, including on-site assessment reporting


• Manage the selection of IT and critical facilities services, ensuring accurate documentation, competitive pricing, and vendor contract compliance

Standards & Compliance

• Develop data center and remote communication room standards for space, power, cooling, and physical layer IT infrastructure


• Recommend and implement departmental policies, guidelines, standards, and procedures


• Maintain strict adherence to change control activities


• Ensure compliance with all governing corporate standards and regulations


• Maintain and support IT Offices grounds fiber ring to preserve integrity and service continuity of airport and grounds facilities underground fiber ring

What We're Looking For: Required Qualifications

To succeed in this role, you'll need a combination of technical expertise, project management skills, and the ability to communicate effectively with diverse stakeholders. Here's what we're seeking:

Education & Experience

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field


• Minimum of 3 years of IT Project Management experience within a high-availability communication room or data center operating environment


• Demonstrated experience with everyday operational requirements and the operation of production systems and equipment

Technical Knowledge

• Strong knowledge of data center technology and critical facilities infrastructure


• Understanding of server farm technology and cooling systems


• Familiarity with UPS power systems and critical cooling capacity management


• Experience with remote communication room standards and infrastructure design

Essential Skills

• Excellent written and verbal communication skills with the ability to build and maintain effective relationships with supervisory teams, vendors, and peers


• Strong project management capabilities with the ability to balance multiple priorities within established time constraints


• Ability to work flexible hours, including varying shifts, extended hours, and weekend work as required


• Strong analytical and problem-solving skills


• Commitment to safety and security for self, others, and sensitive information


• Ability to embrace diverse people, thinking styles, and perspectives

What Will Give You a Competitive Edge: Preferred Qualifications

While not required, the following qualifications will strengthen your application and help you excel in this role:

• Additional certifications in data center infrastructure management (e.g., CDCMP, CDFOM)


• Experience with airport or large-scale facility infrastructure projects


• Knowledge of industry best practices for data center design and operations


• Familiarity with fiber optic network maintenance and troubleshooting


• Experience in vendor management and contract negotiation


• Background in aviation or transportation industry IT operations

Career Growth & Learning Opportunities

At arenaflex, we're invested in your professional development. When you join our team, you'll have access to numerous opportunities to grow your career and expand your skillset:

• Career Development Programs: We offer comprehensive career development programs designed to help you achieve your long-term career goals. Whether you're looking to advance into leadership roles or specialize in a specific technical area, we're committed to supporting your journey.


• Training & Certification: We provide access to industry-leading training programs and certifications that will enhance your expertise in data center management, infrastructure optimization, and project management.


• Cross-Functional Exposure: You'll have the opportunity to work with various departments across the organization, gaining valuable insights into different aspects of our business and expanding your professional network.


• Mentorship Programs: Our mentorship programs pair you with experienced professionals who can guide your career progression and help you navigate challenges.


• Internal Mobility: arenaflex promotes internal mobility, giving you the chance to explore different roles within the organization as your career evolves.

Work Environment & Culture

At arenaflex, our culture is built on a shared commitment to living our core values—Genuineness, Trustworthiness, Respect, Perseverance, and Employee Initiative—in everything we do. We believe in creating an inclusive environment where diverse perspectives are celebrated, and every team member feels valued and empowered to contribute their best work.

Our IT Offices Group operates in a fast-paced, dynamic environment where no two days are the same. You'll be working with cutting-edge technology and managing critical infrastructure that directly impacts our operations. We value collaboration, innovation, and proactive problem-solving, and we encourage team members to think creatively about how to improve our processes and systems.

We understand the importance of work-life balance and offer flexible scheduling options to accommodate our team's needs. While this position may require occasional extended hours or weekend work to support critical projects, we strive to maintain a supportive atmosphere that respects your personal time.

Compensation & Benefits: What We Offer

At arenaflex, we believe in recognizing our team members' contributions with competitive compensation and comprehensive benefits. Here's what you can expect:

Financial Rewards

• Competitive salary commensurate with experience and qualifications


• Performance incentives to reward your hard work and dedication


• Industry-leading profit sharing program


• 401(k) retirement plan with generous direct contribution and company match

Time Off & Leave

• Paid time off including vacation, holidays, and personal days


• Generous leave policies to support your well-being

Health & Wellness

• Comprehensive health benefits including medical, dental, and vision coverage


• Short-term and long-term disability benefits


• Life insurance benefits


• Wellness programs supporting physical, emotional, social, and financial health


• Access to employee assistance programs offering support for you and your family


• Free financial education and extensive resources for mental health counseling

Travel Perks

• Domestic and international (standby) flight benefits for employees and qualified relatives


• Opportunity to explore the world while working for a global leader

Additional Perks

• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks


• Discounts on car and hotel rentals, auto/homeowners/pet insurance, and more


• Employee discounts on various products and services

Why You'll Love Working at arenaflex

arenaflex offers more than just a job—it provides an opportunity to be part of something bigger. When you join our team, you become part of a legacy of excellence that spans nearly a century. You'll work alongside talented professionals who are passionate about what they do, and you'll have the chance to make a meaningful impact on millions of customers who rely on us every day.

We encourage you to explore the world while building your career, and our travel benefits make it easier than ever to see new places and create lasting memories. Our comprehensive benefits package is designed to support you in all aspects of your life, from your career growth to your health and well-being.

Apply Today: Your Next Adventure Awaits

If you're ready to take the next step in your career and join a team that's committed to excellence, we encourage you to apply for this exciting opportunity. We're looking for passionate, dedicated professionals who want to be part of something special—people who are excited to tackle challenges, innovate, and contribute to our ongoing success.

At arenaflex, your career journey is waiting. Bring your skills, your enthusiasm, and your desire to grow, and we'll provide the resources and support you need to soar to new heights. Apply today and discover why our team members love working at arenaflex!

arenaflex is an equal opportunity employer. We value diversity and inclusion and are committed to creating a workplace where all employees can thrive.