IT Help Desk Support Technician

About the position

NuvemRx is looking for a driven, solutions-oriented IT Help Desk Support Technician to join our growing team. This individual thrives in fast-paced environments, takes ownership of challenges, and brings strong critical thinking and problem-solving skills to every situation. In this role, you will support and maintain technology across our in-house operations, offsite pharmacies, and remote users—ensuring seamless performance of network infrastructure, computers, phone systems, mobile devices, and related technologies. You will play a key role in keeping our teams connected, supported, and operating at peak efficiency.

This position offers the opportunity to gain valuable hands-on experience in a collaborative, professional team environment while supporting both corporate and pharmacy locations.

Responsibilities
• Configure, deploy, and support Windows and Apple computers/devices, IoT equipment, network printers, mobile phones, cameras, NVRs, and related end-user equipment.
• Provide timely and accurate support for computer hardware, software, conference room systems, and network infrastructure.
• Perform hands-on desktop support, including installation and upgrades of hardware/software, system configuration, backups, and application setup.
• Manage user onboarding and offboarding processes.
• Monitor, update, and resolve help desk tickets efficiently using ticketing systems.
• Analyze, research, troubleshoot, and resolve technical issues for both on-site and remote users.
• Maintain accurate inventory of computers, peripherals, phones, and network equipment.
• Support and maintain physical network infrastructure including routers, wireless access points (WAPs), switches, and end-user hardware.
• Coordinate with third-party software and hardware vendors for support and issue resolution.
• Assist in developing and maintaining standard hardware and software configurations.
• Recommend, schedule, and implement upgrades, patches, reconfigurations, and equipment purchases.
• Create, manage, and modify user credentials across multiple platforms.
• Document policies, procedures, and instructional materials as needed.
• Provide technical support to executive management.
• Travel to client and pharmacy locations as needed to support deployed technology.
• Perform other duties as assigned.

Requirements
• Experience with help desk and/or IT support.
• Experience in cloud infrastructure (Azure preferred).
• Experience supporting Office 365 and Azure Active Directory (user, device, and license management).
• Excellent troubleshooting skills for end-user devices including computers, printers, and mobile devices in both on-site and remote environments.
• Experience using and managing help desk/ticketing systems.
• Technical knowledge of WAN, LAN, and Wi-Fi connectivity.
• Working knowledge of network protocols, operating systems, and infrastructure technologies including:
Windows ServerCisco routers, SonicWall and FortiGate.Virtual machines / VDIPOS systems
• Experience with Mobile Device Management (MDM).
• Hands-on experience with cabling, patching, racking, and network equipment setup.
• Knowledge of Microsoft Azure cloud technologies.
• Strong wireless network troubleshooting skills.
• Experience supporting Microsoft products including Teams and SharePoint.
• Basic understanding of IT security standards and best practices.
• Ability to support executive-level users with professionalism and discretion.
• Valid driver’s license
• Ability to travel to client locations
• Ability to reliably commute or relocate to the Sharon Hill / Philadelphia area

Nice-to-haves
• Microsoft Certified: Azure Administrator Associate
• CompTIA A+
• CompTIA Network+
• CCNA

Benefits
• High Earning Potential: Competitive salary commensurate with experience
• Flexible work arrangements and a remote-first work environment (for select positions)
• Recurring company gatherings throughout the year to promote connection and collaboration
• Flexible Paid Time Off
• Paid holidays
• Paid family and medical leave, including paid parental leave
• Medical, dental and vision benefits for employees
• Company sponsored 401(k) with a match
• Life and long-term disability coverage
• Employee assistance program