IT Support Analyst

Lower is a mission-driven fintech company focused on simplifying the home-buying process. The IT Support Analyst role involves providing frontline IT support, managing technology assets, and ensuring employees receive timely assistance with technical issues.

Responsibilities

• Serve as the first point of contact for IT-related issues via phone, email, chat, or in person
• Troubleshoot and resolve basic hardware, software, and network-related issues, escalating complex problems when needed
• Provide account support including password resets, access management, and Microsoft 365 troubleshooting
• Configure, deploy, and maintain end-user devices (laptops, desktops, monitors, peripherals)
• Oversee asset management, including procurement, distribution, tracking, and reclamation of IT equipment
• Maintain accurate inventory records and ensure availability of devices and accessories
• Facilitate onboarding by preparing equipment, configuring accounts, and conducting IT orientations for new hires
• Support offboarding by reclaiming and resetting IT assets from departing employees
• Log incidents, service requests, and resolutions in the IT ticketing system
• Document recurring issues and resolutions to build the IT knowledge base
• Collaborate with cross-functional teams to support IT initiatives and process improvements
• Perform additional responsibilities and special projects as assigned

Skills

• High School Diploma or equivalent; technical training or certifications preferred
• Strong customer service and communication skills
• Strong organizational skills and attention to detail
• Ability to lift up to 50 pounds for hardware deployment
• Experience in IT support, logistics, or a related technical role preferred
• Familiarity with asset management practices and IT inventory tools

Benefits

• Medical/dental/vision
• Paid holidays
• Paid time off
• Parental leave
• Life insurance
• Short- and long-term disability
• 401K with company match
• Discount on home mortgage refinances or purchase

Company Overview

Company H1B Sponsorship