**Job Title:** Remote Provider Customer Service Call and Chat Representative | Tennessee-Based Healthcare Support Specialist at arenaflex

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Join arenaflex as a Provider Customer Service Representative

Are you passionate about making a meaningful impact in healthcare? Do you thrive in a fast-paced environment where your communication skills can directly improve the lives of healthcare providers and the patients they serve? If you're located within the state of Tennessee and are looking for a rewarding career that offers flexibility, growth, and the opportunity to be part of a transformative mission, we invite you to explore this exciting opportunity with arenaflex.

At arenaflex, we're fundamentally reimagining the healthcare experience. We're simplifying complex systems, creating healthier communities, and removing barriers to quality care. The work you do here at arenaflex will impact the lives of millions of people for the better. Come build the healthcare system of tomorrow—making it more responsive, affordable, and equitable. Ready to make a difference? Start doing your life's best work with arenaflex.

About This Role

As a Provider Customer Service Call and Chat Representative at arenaflex, you'll be the vital link between healthcare providers and the support they need to deliver exceptional patient care. You'll serve as an advocate for providers, demonstrating accountability and ownership to resolve their issues efficiently and professionally. This role involves responding to questions through both phone calls and concurrent chat interactions, covering topics such as benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health inquiries.

This is a full-time position requiring 40 hours per week, Monday through Friday. You'll have the flexibility to work from your home office within Tennessee, embracing our telecommuting culture while contributing to our mission of transforming healthcare delivery.

Key Responsibilities

As a Provider Customer Service Representative, you will:

• Serve as the provider advocate by demonstrating accountability and ownership to resolve issues completely and satisfactorily


• Multi-channel service delivery including inbound phone calls and concurrent chat support to address provider needs


• Quickly and appropriately triage contacts from healthcare professionals including physician offices, clinics, and billing offices


• Understand and identify provider needs by actively listening and seeking to comprehend their unique challenges


• Resolve questions and issues related to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health


• Research and analyze complex prior authorization and claim issues, taking appropriate corrective action to prevent repeat contacts


• Minimize escalations and provider dissatisfaction by addressing root causes and ensuring thorough issue resolution


• Collaborate effectively with multiple internal partners to ensure comprehensive issue resolution and timely communication to providers


• Master multi-tasking across systems by navigating more than 30 different systems to extract information needed for issue resolution


• Work across multiple lines of business including C&S, M&R, and E&I, handling various provider types and call scenarios


• Promote self-service digital tools by educating providers on navigation questions and demonstrating the benefits of digital solutions for faster issue resolution

What We're Looking For

Required Qualifications

• High School Diploma / GED OR equivalent work experience


• Must be 18 years of age or older


• Minimum of 1 year of customer service experience with demonstrated ability to analyze and solve customer concerns


• Proficiency with computer and Windows PC applications, including ability to navigate and learn new complex computer system applications


• Typing speed of 35-40 WPM with 90% accuracy


• Ability to work any full-time (40 hours/week), 8-hour shift between 9:00 AM - 5:30 PM CST, Monday through Friday


• Flexibility to work occasional overtime, weekends, and/or holidays based on business need


• Residency within the state of Tennessee


• Ability to maintain a dedicated work area that is separated from other living areas and provides information privacy


• Access to a UnitedHealth Group approved high-speed internet connection or existing high-speed internet service

Preferred Qualifications

• Experience in a related environment such as office, call center, or customer service using phones and computers as primary job tools


• Prior healthcare industry experience and familiarity with healthcare terminology


• Knowledge of benefits administration, claims processing, or provider relations


• Familiarity with electronic health record systems or practice management software

Essential Skills and Competencies

To succeed in this role, you'll need to demonstrate:

• Multi-tasking ability including the capacity to type accurately while managing multiple conversations simultaneously


• Strong problem-resolution skills with the ability to resolve calls and messages while avoiding escalated complaints


• Excellent time management to handle high call volumes and meet productivity standards


• Emotional intelligence and empathy to understand provider frustrations and respond with compassion


• Active listening and comprehension to accurately capture provider needs


• Excellent written communication skills for clear, professional chat interactions


• Strong organizational and interpersonal skills to manage complex information


• Consistent achievement of quality and productivity standards


• Adaptability and flexibility to handle changing priorities and unexpected challenges

Training and Development

We believe in investing in our people from day one. Arenaflex offers 12 weeks of comprehensive paid training to ensure you have the knowledge and skills to succeed in this role. During training, your hours will be 9:00 AM to 5:30 PM CST, Monday through Friday. Training will be conducted virtually from your home, allowing you to learn in a comfortable environment while still receiving the support and guidance you need.

This training program will equip you with:

• In-depth understanding of healthcare benefits and eligibility


• Mastery of our proprietary systems and applications


• Professional communication techniques for phone and chat interactions


• Knowledge of clinical authorizations and claims processing


• Exposure to behavioral health resources and support

At arenaflex, we recognize that your career journey doesn't end with initial training. We're committed to providing ongoing development opportunities, including potential pathways to advance into supervisory roles, specialized positions, or other areas of the organization that align with your interests and career goals.

Work Environment and Culture

As a telecommuter with arenaflex, you'll enjoy the best of both worlds: the flexibility to work from home while remaining connected to a supportive team culture. We believe that when our employees thrive, our organization thrives—and that starts with creating an environment where you can do your best work.

Our virtual work environment is built on trust, accountability, and collaboration. You'll have access to the tools and resources you need to succeed, including dedicated IT support, ongoing coaching, and regular team meetings. While you'll work independently from your home office, you'll never feel alone—we foster a sense of community through digital connections, recognition programs, and team-building activities.

Arenaflex is committed to diversity, equity, and inclusion. We believe that diverse perspectives make us stronger and more innovative. We welcome applicants from all backgrounds and are proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Compensation and Benefits

At arenaflex, we value our employees and are committed to offering competitive compensation and comprehensive benefits. In addition to your base salary, you'll have access to:

• Comprehensive health benefits including medical, dental, and vision coverage


• 401(k) retirement plan with company matching


• Paid time off and holidays


• Employee assistance program for personal and professional challenges


• Career development and tuition reimbursement opportunities


• Employee discounts and perks


• Wellness programs designed to support your physical and mental health

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role—as well as provide development opportunities for other roles you may be interested in pursuing.

Join Our Mission

At arenaflex, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race, gender, sexuality, age, location, and income—deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health, which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes—an enterprise priority reflected in our mission.

If you're ready to be part of something bigger than yourself, to use your communication skills to support healthcare providers who care for millions of patients, and to build a career with a company that values your growth and development, we encourage you to apply today.

arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

*All telecommuters will be required to adhere to arenaflex's Telecommuter Policy, including maintaining a secure work environment and meeting internet connectivity requirements.

Ready to start your journey with arenaflex? Apply now and become part of a team that's transforming healthcare—one provider interaction at a time.