Manager Medical Transcription Operations job at Surgical Information Systems in US National

Title: Manager Medical Transcription Operations - Remote

Location: Huntsville United States

Job Description:

For over 30 years, Surgical Information Systems (SIS) has empowered surgical providers to Operate Smart by delivering innovative software and services that drive clinical, financial, and operational success. For ambulatory surgery centers (ASCs), SIS provides comprehensive software and services, including ASC management, electronic health records (EHRs), patient engagement capabilities, compliance technology, and revenue cycle management and transcription services, all built specifically for ASCs. For hospital perioperative teams, SIS offers an easy-to-use anesthesia information management system (AIMS).

Serving over 2,900 surgical facilities, SIS is committed to delivering solutions that enable surgical providers to focus on what matters most: delivering exceptional patient care and outcomes.

Recognized as the No. 1 ASC EHR vendor by Black Book for 10 consecutive years and honored with the Best in KLAS Award for ASC Solutions in 2025, 2023, and 2022, SIS remains the trusted choice for surgical providers seeking to enhance their performance. SIS has been recognized as a Top Workplace USA for 6 years in a row.

Surgical Information Systems is seeking a Manager, Transcription Operations, to assist with transcription quality assurance activities related to the quality, reliability, and compliance of HIPAA regulations. The Manager, Transcription Operations provides guidance to transcription teams in order to maintain quality in our deliverables. This position is responsible for supervising the work of account managers, client support specialists, quality control specialists and transcriptionists organizing and monitoring work process. This is a remote based position in the USA.ESSENTIAL DUTIES/ RESPONSIBILITIES:

Resolve product or service problems by clarifying the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Serve as a trusted and knowledgeable advisor for clients' administrative, IT, and business leadership
Manage email queue and reply to clients in a timely manner
Manage and solve conflicts affecting the account by coordinating, facilitating, and operating across internal/external cross-functional partners and relationships
Ensure renewal for key accounts by driving in-depth business activities throughout the client lifecycle-- from deployment and adoption to workflow transformation
Take ownership of clients issues and follow problems through to resolution
Intercept large amounts of incoming calls
Manage workflow of the Quality Control Specialists and workflow of MTs to ensure TAT
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Reach out to clients and verify account information
Work with Director, Client Operations to ensure proper client service is being delivered, and to improve client service experience
Work with onboarding to ensure that client specifics are obtained during onboarding process by either attending the meeting and presenting or receiving the update from the Onboarding Client & Training Specialist
Keep records of client interactions, file documents, client service actions, client templates and discussions
Manage on call shift after hours and weekends
Train and assist in development of new hires
Salesforce experience
Offer suggestions to leadership team in order to improve company processes
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time

EDUCATION DESIRED:

High school graduate

SPECIFIC KNOWLEDGE & SKILLS REQUIRED:

2 years of experience in healthcare administration
Strong written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate information clearly and effectively throughout all levels of the organization
Strong analytical skills with the ability to seek underlying assumptions through probing, questioning, and listening
Computer skills and proficiency in MS Word, Excel, PowerPoint, Teams, and Outlook
Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA)
Ability to work independently and as part of a team
Strong attention to detail and speed while working within tight deadlines
Exceptional ability to follow oral and written instructions
A high degree of flexibility and professionalism

SUPERVISORY RESPONSIBILITIES:

Manages a Team

BENEFITS:

Benefit package including Medical, Vision, Dental, Short Term Disability, Long Term Disability, and Life Insurance

Vacation/Sick time
401(k) retirement plan with company match
Paid Holidays
SIS Cares Day to volunteer at a charity of your choice
Fully Remote

We believe employees are our greatest asset and we empower them to make a difference in our business. Diversity and inclusion makes us all better. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, protected veteran status, and all other protected statuses.

Surgical Information Systems is an Equal Opportunity Employer and complies with applicable employment laws. M/F/D/V/SO are encouraged to apply.

At this time we are unable to sponsor H1B candidates