Member Service Representative (BCGEU)

Vancity is a member-owned credit union focused on inclusion and social justice. As a Member Services Representative, you will build relationships with members by assisting them with banking transactions and addressing their unique needs through excellent communication and interpersonal skills.

Responsibilities

• Performing member transactions consistent with established service standards
• Achieving established sales and service objectives, including referrals to specialist roles so that member needs are met
• Applying service standards, policies, procedures and controls to meet compliance requirements and mitigate risk
• Resolving and handling member queries including, but not limited to inbound/outbound calls, email, and online
• Fully leveraging and utilizing the technical systems available so that the service experience for the member is efficient and seamless

Skills

• A high school diploma or equivalent
• At least 1 year of working experience interacting with people and businesses in a professional capacity with excellent customer service skills
• Experience in a financial institution or banking is a bonus
• Ability to connect quickly with people over the phone
• Ability to explain complex information in simplified language
• A curious nature and strong problem-solving skills
• The ability to ask questions with intent
• Exceptional verbal and written communication skills
• Customer service and/or call centre experience is an asset

Benefits

• Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.
• Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
• Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
• Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
• Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
• Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

Company Overview