Tech Operations Engineer I

CME Group is the world’s leading derivatives marketplace, and they are seeking a Tech Operations Engineer I to provide day-to-day support for their electronic trading and clearing applications. The role involves monitoring customer-facing environments and efficiently triaging incidents to ensure system stability and adherence to guidelines.

Responsibilities

• Monitor all customer facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing & Trading business units
• Remediate systems & application issues in these environments
• Escalate in a timely manner following guidelines developed within the dept, to appropriate next level of support
• Accurately report incidents to management
• Learn and execute triage, escalation protocol and recovery procedures per application/business area
• Utilize monitoring systems and company tools to ensure system stability at all times and ensures all incidents are acknowledged in a timely and efficient manner
• Learn specific application flows and general functionality by application
• Process hardening. Identify and implement process improvements
• Document timeline of events for incident reporting and post mortem

Skills

• Ability to monitor all customer facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing & Trading business units
• Remediate systems & application issues in these environments
• Escalate in a timely manner following guidelines developed within the dept, to appropriate next level of support
• Accurately report incidents to management
• Learn and execute triage, escalation protocol and recovery procedures per application/business area
• Utilize monitoring systems and company tools to ensure system stability at all times and ensures all incidents are acknowledged in a timely and efficient manner
• Learn specific application flows and general functionality by application
• Process hardening
• Identify and implement process improvements
• Document timeline of events for incident reporting and post mortem
• Basic proven Linux knowledge
• Experience with incident/issue management systems and process
• Proven ability to multi-task and prioritize, especially in critical and high-pressure scenarios
• Established communication pattern/experience with internal and external customers; regional, local, in-person and/or virtual
• Cloud platform experience

Benefits

• Comprehensive health coverage
• Retirement package that includes both a 401(k) and an active pension plan
• Highly competitive education reimbursement provisions
• Paid time off
• Mental health benefit

Company Overview

Company H1B Sponsorship