Part Time Customer Services Executive – Vehicle Fleet Support & Customer Care Specialist

Join arenaflex as a Part Time Customer Services Executive

Are you passionate about helping people and providing exceptional customer service? Are you looking for the flexibility of part-time hours that work around your lifestyle? If so, we have the perfect opportunity for you at arenaflex!

We're seeking a dedicated and enthusiastic Part Time Customer Services Executive to join our dynamic team on a part-time basis. In this role, your dedication and problem-solving skills will truly shine as you handle customer inquiries with empathy and efficiency. Your responsibilities will range from servicing and maintenance requests to repair bookings and fleet-related inquiries. In our fast-paced environment, your ability to handle high call volumes with a positive attitude will make a significant difference to both our customers and your team.

At arenaflex, we understand that life doesn't always fit into a traditional 9-to-5 schedule. That's why we're offering an excellent part-time opportunity with flexible working hours between 9.30am to 5pm, Monday through Wednesday. This arrangement is perfect for parents managing school drop-offs and pick-ups, or anyone seeking a better work-life balance without compromising on a rewarding career.

We're offering a competitive salary package of £25,207.65 (pro rata), along with a comprehensive range of fantastic perks and benefits that make arenaflex an exceptional place to work.

Why Choose arenaflex?

Because we are a leading independent vehicle leasing company in the UK, committed to ensuring that every colleague feels as valued as our customers. We believe that excellent customer service begins with exceptional people, which is why we invest heavily in training and provide clear career pathways for growth.

Our inclusive culture celebrates individuality and champions diversity. At arenaflex, we believe that different perspectives drive innovation and success. With six colleague-led diversity groups, regular company events, and flexible working options, arenaflex is a place where your voice is heard and your ideas truly matter. We foster an environment where everyone can bring their authentic selves to work every day.

What You'll Be Doing

As a Customer Services Executive at arenaflex, you will play a crucial role in maintaining our reputation for exceptional customer care. Your daily responsibilities will include:

• Customer Support Excellence: Provide outstanding support to drivers via phone and email, delivering excellent customer service within agreed Service Level Agreements (SLAs). You'll be the first point of contact for many customers, so your professionalism and warmth will set the tone for their entire experience with us.
• Ownership and Follow-through: Keep drivers updated on the status of their queries and bookings, taking full ownership from initial contact through to resolution. You'll ensure every customer feels heard, valued, and satisfied with the outcome of their inquiry.
• Booking Management: Process service, MOT, repair, and other fleet-related bookings efficiently and accurately. You'll work with our systems to schedule appointments that suit our customers' needs while optimizing our operational efficiency.
• Data Management: Accurately update and maintain customer records and databases, ensuring all information is current, correct, and easily accessible for future interactions. Attention to detail is crucial in this aspect of the role.
• Continuous Improvement: Collaborate with the wider team to identify and drive service improvements. Your insights and suggestions will help us continuously enhance our customer experience and internal processes.

What You'll Bring

If you thrive in a fast-paced environment, communicate clearly, and love solving problems, you'll fit right in at arenaflex. We're looking for people who possess the following qualities:

• Excellent Communication Skills: You are a natural communicator who can articulate information clearly and concisely, both verbally and in writing. You know how to adapt your communication style to suit different customers and situations.
• Problem-Solving Abilities: You are a natural problem-solver who enjoys tackling challenges and finding effective solutions. You approach difficulties with a solution-focused mindset rather than dwelling on problems.
• Customer-Centric Attitude: You truly care about supporting customers and doing the right thing. You go above and beyond to ensure customer satisfaction and build lasting relationships.
• Adaptability and Motivation: You are motivated, adaptable, and eager to learn. You embrace change and are always looking for ways to improve yourself and your work.
• Team Player: You enjoy collaborating with others and understand the importance of supporting your colleagues to achieve collective success.

If that sounds like you, we'd love to hear from you!

What's In It For You?

At arenaflex, we believe in rewarding our team members for their hard work and dedication. Here's what you can expect when you join us:

• Competitive Salary: A salary of £12,685.14 (based on 19.5 hours per week), with the potential for performance-based increments.
• Generous Time Off: 24 days of annual leave plus 1 day for your birthday, with the option to purchase additional leave days to suit your needs.
• Comprehensive Health & Wellbeing Benefits: Private Medical Cover, Life Insurance, Critical Illness Cover, Dental and Health Cash Plans, Funded HRT Treatment, and access to an onsite GP and Masseuse.
• Financial Protection: Tech Scheme, Car Sacrifice Scheme, Cycle to Work Scheme, Season Ticket Loans, and breakdown cover to make your life easier and more affordable.
• Career Development: Opportunities for professional growth and access to our MyGPS personal development framework, which supports your career aspirations and helps you reach your full potential.
• Employee Perks: Access to a shopping discounts site where you can save money on everyday essentials and treats.
• Wellbeing Support: An Employee Assistance Programme, Mental Health First Aiders, and Pensions advice to ensure you have the support you need, both professionally and personally.
• Flexible Working: Agile working arrangements to suit your lifestyle, with free parking available onsite for your convenience.
• Social & Community: Sports and social clubs, company activities, and regular team events that foster camaraderie and fun outside of work hours.
• Inclusive Culture: Be part of colleague-led equality groups and join a company committed to equality, diversity, and inclusion. We celebrate differences and believe they make us stronger.

Our Commitment to Diversity and Inclusion

At arenaflex, we positively encourage differences and believe it is critical to our success as a company. We are proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills.

We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. If you have a disability or require any adjustments during the application process, please let us know—we are happy to make reasonable accommodations to ensure you have the best possible experience.

Sound Like the Right Opportunity for You? Apply Now!

We are excited about the possibility of welcoming a new team member who shares our passion for exceptional customer service. This is a fantastic opportunity to join a supportive, inclusive, and dynamic team where your contributions will genuinely make a difference.

Don't miss this chance to advance your career with arenaflex while enjoying the flexibility of part-time work that fits your life. Apply today and take the first step towards an rewarding career with a company that truly values its people!

We look forward to hearing from you soon.