Patient Access Rep- After Hours

Are you looking for a rewarding career that allows you to make a positive impact on the lives of others? Look no further than Ascension Health's Patient Access Rep- After Hours position! As a Patient Access Rep, you will play a crucial role in ensuring that patients receive the care they need, even after regular business hours. We are seeking a compassionate and dedicated individual who is committed to providing exceptional customer service and upholding our mission of serving all with special attention to those who are poor and vulnerable. If you have the required qualifications and a passion for helping others, we would love for you to join our team!

Provide exceptional customer service to patients and their families, both in person and over the phone.

Serve as the first point of contact for patients seeking after-hours care, and assist them in navigating the healthcare system.

Accurately register and schedule patients for appointments, collecting and verifying all necessary information.

Communicate effectively with patients, healthcare providers, and other staff members to ensure a smooth and efficient process.

Maintain patient privacy and confidentiality in accordance with HIPAA regulations.

Follow established protocols for handling urgent and emergency situations, and escalate as necessary.

Collaborate with other departments to ensure timely and appropriate patient care.

Keep accurate records of patient interactions, appointments, and other relevant information.

Continuously strive to improve processes and procedures in order to provide the best possible care to patients.

Uphold the mission and values of Ascension Health, with a special focus on serving vulnerable populations.

Attend trainings and meetings to stay updated on policies, procedures, and best practices.

Demonstrate compassion, empathy, and understanding towards patients and their families.

Adhere to all regulatory and compliance guidelines.

Maintain a positive and professional attitude at all times.

Perform other duties as assigned by supervisor.

Ascension Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.