Product Manager (Data Foundation & Integrations)

SMG's Ignite® platform transforms how global brands act across brand, customer, and employee experiences, turning real-time data into measurable business outcomes. The Product Manager leads our data foundation and integration domains and is responsible for translating SMG's product vision into a prioritized, outcomes-driven roadmap that creates tangible value for clients and the business.

This is a hands-on, mid-level individual contributor role that has a direct impact to SMG's strategy. You will partner daily with technical partners to lead discovery, prioritization, and delivery across the data foundation and integration domain, ensuring the pipelines, connectors, and data models that power Ignite remain trusted and scalable. You will also work closely with cross-functional stakeholders across Customer Success, Sales, Operations, and Marketing to ensure alignment and release effectiveness.


About SMG
SMG delivers the future of Unified Experience Management®, empowering brands to engage customers and employees like never before. Powered by Ignite®, our AI-native platform, and the industry’s only software-with-a-service (SwaS) approach, SMG provides real-time, predictive intelligence that turns brand, customer, and employee experience insights into action. From gathering feedback during experience design to optimizing each interaction throughout the customer journey, SMG ensures every decision is backed by data rather than guesswork.
We offer our talent –

• Work hard, have fun environment – We work hard to deliver a fulfilling, exciting workplace environment for each SMG employee. Our teams are composed of smart, talented, curious people who love a good challenge.
• Value-driven culture where we connect, collaborate & co-create.
• Remote-first company (fully remote).
• Unlimited PTO.
• Tech provided.
• Diverse, experienced, friendly team which will welcome you, support you and challenge you. We are proud to be an equal opportunity employer. We celebrate diversity and create an inclusive work environment in which all our colleagues experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success. 

What You’ll Do
 

Product Strategy and Roadmap

• Own the domain roadmap with a clear point of view on what to solve and why, connecting client impact and SMG's goals into a prioritized, outcomes-driven plan.  
• Leverages data to inform roadmap decisions, identify opportunities, and communicate prioritization rationale clearly to stakeholders.
• Break complex problems into MVPs and now, next, later sequencing that delivers early value and continued progression over time.

Data, AI, and Platform Thinking

• Champion data as a product and understands how to make complex data actionable for clients
• Technical thought partner who understands how data moves from source through ingestion, transformation, governance, and consumption
• Define the success metrics that matter and use them to guide iteration and demonstrate value.
• Leverage AI and machine learning solutions, including generative AI, predictive modeling, and agentic workflows, to creatively solve real client problems.

Discovery and Market Intelligence

• Lead discovery through client interviews, usability tests, and behavioral analytics to surface validated problems worth solving.
• Stay sharp on the competitive landscape and industry trends to pressure-test roadmap assumptions and spot emerging opportunities.
• Partner with Customer Success and Sales to keep the voice of the customer as a continuous input into what the team builds.

Delivery and Cross-Functional Execution

• Produce clear epics, requirements, and user stories that give Engineering, Design, and Data Science the context they need to deliver with quality and minimal rework.
• Balance delivery across bugs, incremental enhancements, and net-new capabilities while staying aligned with peer Product Managers on sequencing and cross-domain dependencies.
• Collaborate with Marketing, Customer Success, and Sales to ensure release readiness and drive adoption of new capabilities.

• Bachelor’s degree or equivalent work experience required.
• 3 to 5 years of product management experience in an agile SaaS or technology environment
• Demonstrated ability to lead data migration, pipeline development, schema design, or data quality and governance initiatives, is strongly preferred.
• Comfortable engaging in technical conversations about data architecture, pipelines, and integrations at a level that builds credibility with engineering partners and informs better product decisions.
• Thrives in ambiguity by seeing opportunities, figuring out what is needed, and acting without waiting for perfect information.
• Strong written and verbal communicator who can translate client problems into technical direction and technical concepts into clear client value.
• The ability to influence without authority across a wide range of stakeholders and teams.