Product Solutions Engineer – Advanced Technical Support & Advertising Platform Solutions

Join arenaflex: Where Innovation Meets Client Excellence

Welcome to arenaflex, a global technology leader dedicated to creating products and services that make the world a better place. Our mission is to organize the world's information and make it universally accessible and useful. At arenaflex, we believe in the power of innovation to transform businesses and enrich lives across the globe. We're not just building products—we're shaping the future of digital advertising and technology.

Today, we invite talented and passionate professionals to join our gTech Worldwide Client Experience (gCare) team as a Product Solutions Engineer. This is an exceptional opportunity to be part of a solution-creating effort that supports our outreach teams and promoters worldwide. Our solutions are designed to be flexible enough to serve millions of clients around the globe. If you're excited about solving complex technical challenges, collaborating with cross-functional teams, and making a meaningful impact on a global scale, this role is perfect for you.

About the Role

As a Product Solutions Engineer at arenaflex, you will play a pivotal role in delivering exceptional client care to sponsors and Business teams. You will be responsible for managing challenges faced by arenaflex advertisers across Display, Video, Analytics, Shopping, Advertising Platform, and Mobile/Applications platforms.

Your support will encompass seizing, identifying, and resolving sensitive and complex issues across arenaflex advertising products. You'll identify patterns of issues for businesses and clients, collaborate with Product Operations and Engineering to resolve product issues, and manage complex issues through to resolution to improve the overall client experience.

This role offers the unique opportunity to work not only on the client side but also with Business, Product, and Engineering teams within arenaflex to develop better tools and services. You'll contribute to improving our products based on the evolving needs of our clients, ensuring that arenaflex remains at the forefront of digital advertising innovation.

Key Responsibilities

• Exceptional Client Support: Focus on and deliver outstanding client care, providing advanced troubleshooting and resolving complex issues and bugs from internal teams and arenaflex promoters


• AI-Powered Ecosystem Expertise: Understand the evolving AI-powered nature of the arenaflex Advertising ecosystem and possess the ability to convey machine learning model language with both internal and external clients


• Cross-Functional Collaboration: Engage with cross-functional partners, including Business, Engineering, and Product teams, to build automation strategies and processes that identify and prevent product glitches and issues


• Tool Development: Model and develop tools to enable the investigation of client issues and questions, facilitating troubleshooting of standard use cases


• Engineering Partnership: Collaborate with Engineering teams on infrastructure launches, updates, and migrations


• Pattern Recognition: Identify patterns in issues to provide insights for product improvement and preventive measures


• Technical Communication: Interpret data to influence cross-functional partners in gTech and Engineering organizations, and communicate technical issues to both technical and non-technical audiences


• Debugging Excellence: Analyze and debug tagging issues on websites using developer tools

Essential Qualifications

• Bachelor's Degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience)


• Minimum of 3 years of experience in software development with a general-purpose programming language such as Java, C/C++, or Python


• Experience working with web technologies including HTML, CSS, JavaScript, HTTP, and Networks


• Proficiency in data analysis and visualization using SQL-like query languages


• Strong problem-solving skills with the ability to troubleshoot complex technical issues


• Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders


• Experience providing technical support to internal or external clients


• Ability to work effectively in a fast-paced, collaborative environment

Preferred Qualifications

• Experience in system design and API development


• Strong foundation in data structures and algorithms


• Knowledge of Machine Learning fundamentals and their application in advertising technology


• Experience working with advertising organizations and e-commerce products


• Understanding of backend system concepts including caching and memory management


• Familiarity with mobile application operating systems and mobile app data analytics products


• Experience analyzing issues using debug logs and developer tools


• Background in advertising technology or digital marketing platforms


• Experience with performance optimization and scalability considerations

Skills and Competencies for Success

To thrive in this role at arenaflex, you'll need a unique blend of technical expertise and interpersonal skills:

• Technical Proficiency: Strong coding skills in at least one programming language with the ability to quickly learn new technologies


• Analytical Thinking: Ability to analyze complex problems, identify root causes, and develop effective solutions


• Communication: Outstanding verbal and written communication skills to bridge technical and business audiences


• Collaboration: Proven ability to work effectively across multiple teams and departments


• Adaptability: Comfortable working in a dynamic environment with evolving requirements


• Customer Focus: Dedication to understanding client needs and delivering exceptional experiences


• Initiative: Proactive approach to identifying issues and implementing improvements


• Time Management: Ability to prioritize and manage multiple complex issues simultaneously

Career Growth and Learning Opportunities

At arenaflex, we invest heavily in the growth and development of our employees. As a Product Solutions Engineer, you'll have access to:

• Professional Development: Comprehensive training programs and certifications in cutting-edge technologies


• Career Advancement: Clear progression paths to senior technical roles, team lead positions, or specialized technical tracks


• Cross-Functional Exposure: Opportunities to work with different teams and gain diverse experience across product areas


• Technical Innovation: Access to internal hackathons and innovation programs


• Mentorship: Guidance from experienced engineers and product managers


• Global Impact: The chance to work on products that affect millions of users worldwide

You'll be positioned at the intersection of technology, product, and customer success—providing a well-rounded foundation for long-term career growth in the tech industry.

Work Environment and Culture

arenaflex is more than a workplace—it's a community of innovators, problem-solvers, and dreamers. Our culture is built on principles of collaboration, inclusion, and relentless pursuit of improvement. We believe that the best ideas can come from anywhere, and we foster an environment where every voice matters.

As part of our gTech team, you'll join a cross-functional and global group that is dedicated to keeping our advertising systems running smoothly and our products fresh. We value work-life balance and offer flexible working arrangements to support your well-being. Our offices are designed to encourage collaboration and creativity, with comfortable spaces for both focused work and team interaction.

We celebrate diversity and believe that diverse teams produce better outcomes. You'll work alongside colleagues from various backgrounds and expertise areas, learning from each other and growing together.

Compensation and Benefits

arenaflex offers a competitive compensation package that reflects the value we place on our employees:

• Competitive Salary: $26 per hour with opportunities for performance-based increases


• Comprehensive Health Benefits: Medical, dental, and vision coverage for you and your family


• Retirement Plans: 401(k) with company matching


• Paid Time Off: Generous vacation, sick leave, and personal days


• Professional Development: Tuition reimbursement and continuous learning opportunities


• Wellness Programs: Access to fitness facilities, mental health resources, and wellness initiatives


• Parental Leave: Comprehensive support for new parents


• Employee Perks: Access to exclusive products, services, and discounts

Location

This position is based in Reston, USA. We offer hybrid work arrangements that combine the flexibility of remote work with the collaborative benefits of in-office presence.

Why Join arenaflex?

arenaflex makes products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support clients worldwide. Our solutions are grounded in our technical expertise, product knowledge, and a thorough understanding of our clients' complex needs.

Whether the answer is a tailored solution to solve a unique problem, or a new tool that can scale across arenaflex, everything we do aims to ensure our clients benefit from the full potential of arenaflex products.

This is your chance to be part of something bigger. You'll work on products that touch billions of lives, solve problems that matter, and collaborate with some of the brightest minds in the industry. If you're ready to make an impact and grow your career with a global leader in technology, we encourage you to apply today.

How to Apply

Ready to take the next step in your career? We invite you to join our team and help shape the future of digital advertising technology.

Apply now to become a Product Solutions Engineer at arenaflex. We look forward to receiving your application and potentially welcoming you to our team!