[Remote] Bilingual Product Support Specialist - FinTech (Spanish)

Note: The job is a remote job and is open to candidates in USA. Moody's Corporation is a global leader in ratings and integrated risk assessment, seeking a Bilingual Product Support Specialist to provide financial and technical product support to clients using their Analytics Lending Solutions products. The role involves assisting clients with product features, interpreting outputs, and ensuring effective use of software to enhance business outcomes.

Responsibilities

• Provide financial and technical product support to clients using Moody's Analytics Lending Solutions products, helping them leverage world-class software to improve their business outcomes
• Assist clients in interpreting product outputs in the context of their financial analysis and credit risk assessments
• Deliver conceptual solutions to a wide range of clients, bridging finance knowledge with IT troubleshooting expertise
• Provide in-depth education and assistance on product features, functionality, and technical architecture
• Support clients on the use of our credit risk and lending products in a courteous, professional, and timely manner via web, email, and telephone
• Communicate effectively and develop excellent working relationships with colleagues in Client Service and partner teams like Engineering, Research, and Product
• Provide constructive feedback to the sales and training groups regarding client needs, market trends, and opportunities
• Identify, capture, and channel client feedback on product features and functionality
• Originate content for our client Knowledge Base, including finance-focused examples and use cases
• Manage and escalate requests appropriately while maintaining ownership of the client interaction and delivery of the solution

Skills

• General understanding of financial statements and key accounting concepts (Balance Sheet, Income Statement, Cash Flow Statement)
• Strong customer service skills, with an eagerness to excel and be part of a dynamic team
• Superb analytical skills and persistence in problem-solving, particularly in technical troubleshooting
• Fluency in both English and Spanish is required
• Excellent verbal, written, and organizational skills
• Attention to detail and the ability to learn quickly
• Working knowledge of Windows-based software (e.g., Excel, Word)
• Bachelor's degree required
• Bachelor's degree concentration in Finance, Accounting, Economics, or Computer Science
• Experience in financial industry, banking, commercial lending, commercial real estate, or capital markets
• Basic knowledge of database administration (e.g., SQL Server, Postgres)
• Familiarity with credit risk concepts, loan origination processes, and portfolio management
• Exposure to financial analytics tools and/or enterprise software platforms

Benefits

• Medical
• Dental
• Vision
• Parental leave
• Paid time off
• A 401(k) plan with employee and company contribution opportunities
• Life
• Disability
• Accident insurance
• A discounted employee stock purchase plan
• Tuition reimbursement

Company Overview

Company H1B Sponsorship