**Remote Customer Care Specialist I - Account Services | Call Center Customer Service Representative**

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Join arenaflex: Where Real Connections Drive Exceptional Customer Experiences

Are you someone who thrives on making genuine connections with people? Do you find satisfaction in turning a frustrated customer into a happy advocate? At arenaflex, we believe that every interaction is an opportunity to create a meaningful connection, and we're looking for a Customer Care Specialist I to help us deliver that experience to thousands of customers every single day.

For over a century, arenaflex has been at the forefront of connecting people, communities, and businesses. As part of the arenaflex family of businesses, we've built our reputation on delivering world-class services while maintaining the personal touch that sets us apart from our competitors. Now, we're looking for a passionate, customer-focused individual to join our team and continue that legacy of excellence.

This is a remote opportunity, which means you can work from the comfort of your own home while still being an integral part of our team. However, please note that you must reside in Phoenix, AZ, Tucson, AZ, Las Vegas, NV, or a surrounding community within those states to be eligible for this position. Our training program will begin on May 13th, 2024, giving you the perfect opportunity to start your journey with arenaflex.

What You'll Do at arenaflex

As a Customer Care Specialist I in our Account Services division, you'll be much more than just a voice on the phone. You'll be the face of arenaflex to our customers, representing our brand values in every interaction. Your mission will be to assess customer needs, provide solutions, and create experiences that leave customers feeling valued, understood, and satisfied.

Here's what your daily responsibilities will look like:

• Assess customer needs by actively listening and asking the right questions to understand their unique situation and recommend products and services that genuinely meet their home and business needs.


• Navigate billing inquiries with precision and patience, adjusting accounts, negotiating claims, and arranging product substitutions or returns as needed.


• Manage customer concerns while achieving goals in three key areas: Serving, Solving, and Selling – ensuring every interaction adds value.


• Stay current on all arenaflex Business products and services, including our cutting-edge communications solutions, to provide accurate and helpful information.


• Own the customer experience from start to finish, taking full responsibility for resolution and follow-up to ensure complete satisfaction.


• Support internal sales representatives by providing exceptional service that builds trust and opens doors for additional business opportunities.


• Multi-task effectively while maintaining high standards of quality and professionalism across all customer interactions.


• Document interactions accurately in our systems to maintain comprehensive customer records and enable seamless handoffs when necessary.

You'll have access to industry-leading training, state-of-the-art tools, and a supportive team environment that sets you up for success. Our structured onboarding program ensures you feel confident and prepared before you ever take your first call.

Compensation and Schedule

We believe in rewarding our team members fairly for the value they bring to arenaflex. As a Customer Care Specialist I, you'll earn a competitive hourly rate of $18.00, with opportunities for additional incentives based on performance.

Regarding your work schedule, we operate a shift bid process that you'll participate in before completing the training program. During training, you'll work with your Onboarding Supervisor to review available schedules and make selections that work for you. Our schedules are designed around our customers' needs – they're available when our customers need them. As a result, you'll have the opportunity to choose from a mix of 8-hour and/or 10-hour schedules, providing flexibility while ensuring we maintain our commitment to exceptional customer service.

What's In It For You

At arenaflex, we know that our people are our greatest asset. That's why we offer a comprehensive benefits package designed to support your financial security, health, wellbeing, and personal growth:

• Competitive Pay – Start with a $18.00 hourly rate plus performance incentives that reward your hard work and dedication.


• 401(k) Retirement Plan – We're invested in your future with a company match to help you build retirement savings.


• Comprehensive Medical Benefits – Health, dental, and vision coverage to keep you and your family healthy.


• Free Internet Service – Enjoy complimentary internet access, valued at up to $300 per month, for your home connection.


• Discounts on arenaflex Services – Save on additional services across the arenaflex family of businesses.


• Generous Paid Time Off (PTO) – Take the time you need to recharge and maintain work-life balance.


• Tuition Reimbursement – Invest in your education and career development with support for academic pursuits.


• Adoption Assistance – Support for growing families through our adoption benefits.


• Volunteer Time Off – Paid time off to give back to your community.


• Childcare and Eldercare Resources – Access to resources that help you care for your loved ones.


• Pet Insurance – Because your furry family members matter too!

But the benefits don't stop there. At arenaflex, we foster a culture of recognition and support. You'll work alongside colleagues who are genuinely empathetic and invested in your success. We believe in creating an environment where you can be yourself, where your unique perspectives are valued, and where everyone – from leadership to new hires – supports and uplifts one another.

Career Growth Opportunities

One of the most exciting aspects of joining arenaflex is the boundless career opportunities available to you. As part of a diverse family of businesses, you'll have access to lateral and upward movement across a wide range of industries and functions. Whether you're interested in:

• Advancing into leadership roles within customer experience


• Transitioning into sales or account management


• Exploring opportunities in our smart home automation division


• Moving into training, quality assurance, or workforce management


• Taking on roles in other divisions like automotive, cleantech, or healthcare

We're committed to supporting your professional journey and helping you find the path that's right for you. With mentorship programs, internal mobility initiatives, and a company that constantly evolves into new and exciting spaces, your career at arenaflex can be truly transformative.

Who You Are

We're looking for a team player who is naturally at ease engaging with customers and can inspire confidence in every interaction. You should be comfortable with some structure and support, but also capable of solving challenges creatively when the situation requires it. The ideal candidate possesses:

• Exceptional communication skills – You can listen actively, speak clearly, and write professionally.


• Customer-centric mindset – You genuinely enjoy helping people and take pride in creating positive experiences.


• Sales orientation – You understand that every interaction is an opportunity to add value and potentially introduce relevant products or services.


• Multi-tasking abilities – You can juggle multiple priorities while maintaining attention to detail.


• Problem-solving skills – You can analyze situations quickly and determine the best course of action to resolve issues.


• Adaptability – You're comfortable with change and can thrive in a dynamic environment.


• Team player attitude – You collaborate well with colleagues and support shared goals.


• Enthusiastic personality – You bring positive energy to every interaction and maintain professionalism under pressure.

Qualifications

Minimum Requirements:

• High school diploma, GED, or relevant work experience
• Six (6) months of experience using a computer and navigating multiple screens
• One (1) or more years of customer service experience
• Excellent skills in creating exceptional customer experiences
• Sales orientation and ability to build customer rapport
• Strong multi-tasking and problem-solving abilities
• Ability to learn and apply new procedures quickly
• Good teamwork and communication skills
• Solid analytical skills to determine the best course of action
• Must live in Phoenix, AZ, Tucson, AZ, Las Vegas, NV, or a surrounding community within those states
• Must be able to work in a highly structured call center environment
• Enthusiastic and personable demeanor

Preferred Qualifications:

• One (1) year of experience working in a position that requires meeting sales goals
• One to two (1-2) years of experience in a customer service role (not specific to call centers)
• Strong aptitude for helping customers and a customer experience focus
• Ability to adapt to constant change in a fast-paced environment

Who We Are at arenaflex

We've been making our mark since 1898 by building and evolving world-class businesses while staying true to our core values. Our primary divisions – including communications and automotive – are driving innovation across industries, from powering smart cities with cutting-edge broadband to pioneering greener, more sustainable transportation solutions.

At arenaflex, we're not just about what we do today – we're constantly looking ahead, expanding into new spaces like clean technology and healthcare to build a better future for the next generation. We're looking for the talent today who will be our leaders tomorrow.

If you're ready to make your mark, to grow your career, and to be part of a team that values connection, innovation, and people – arenaflex is the place for you.

Apply Today

Cox is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Ready to start your journey with arenaflex? Click the link below to apply now and take the first step toward an exciting career where your skills, personality, and passion for customer service can truly shine!