[Remote] Customer Service Hotel Department - AmTrav

Note: The job is a remote job and is open to candidates in USA. AmTrav is a growing business travel management company that emphasizes personal service. They are seeking a Customer Service Hotel Department Advisor to handle critical issues for travelers efficiently, working primarily with hotels and vendors to ensure passenger needs are met.

Responsibilities

• Making a lot of outbound calls
• Request of folios -calling hotels to request receipts
• Contacting accounts for updated payments -calling passenger or admin. For updated credit card information
• Send multiple pre-authorization forms per day – creating pre-pay forms and on-line virtual cards
• Assist with credit card reversals -calling hotels to reverse cards charged

Skills

• Experience working in travel is a plus but not a requirement
• Strong communication skills (both oral and written) and can actively listen and empathize with clients
• Comfortable in a coaching environment that stresses skill development (empathy and performance)
• Ability to sit and work at a computer for longer periods of time
• PC proficiency with various Windows applications
• The ability to work well with minimal supervision in a high-volume environment
• Maintain a positive, empathetic and professional attitude towards customers and coworkers at all times
• Successful experience in achieving specific performance goals and objectives
• Have an excellent work record and are eligible for rehire with previous employers
• Spanish Speakers a plus but not a requirement

Benefits

• Work from home
• Competitive health, dental, accident, and life insurance plans
• Paid time off
• Paid maternity/paternity leave
• 401K match
• IATAN Travel Agent membership with discounts on travel worldwide

Company Overview