Remote Energy Services Data Entry Clerk – Client Records Management & Administrative Support Professional

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About arenaflex

Welcome to arenaflex, where we believe in the power of community and the transformative impact of dedicated human services. As a leading non-profit organization committed to positive change, arenaflex has been at the forefront of enhancing the lives of individuals and families in our communities for decades. Our mission is simple yet profound: to foster community growth, provide essential services, and promote holistic well-being for all those we serve.

At arenaflex, we understand that meaningful change happens when passionate individuals come together with a shared vision. Our dynamic team is united by a shared commitment to making a lasting impact in the lives of others. We pride ourselves on creating an environment where every team member feels valued, supported, and empowered to contribute their unique talents toward our collective goals.

Our Energy Services Programs represent a critical component of our organizational mission, providing vital support to individuals and families facing energy challenges. These programs not only address immediate needs but also work toward sustainable solutions that benefit our entire community. By joining arenaflex as our Energy Services Data Entry Clerk, you will become an integral part of this important work, helping us maintain the organizational backbone that allows our programs to function effectively and efficiently.

Position Overview

We are currently seeking a detail-oriented and motivated individual to join our team as an Energy Services Data Entry Clerk. In this essential role, you will be responsible for maintaining organized and up-to-date digital files that support the day-to-day operations of our Energy Services Programs. This is a remote position that offers flexibility while allowing you to make a meaningful difference in your community from the comfort of your home office.

The ideal candidate will possess exceptional organizational skills, a keen eye for detail, and a commitment to accuracy in all aspects of data management. You will be working with multiple database systems and platforms, requiring the ability to multitask and prioritize effectively. This position offers an excellent opportunity for individuals looking to begin or advance their career in the non-profit human services sector while developing valuable administrative and technical skills.

As a valued member of the arenaflex team, you will play a crucial role in ensuring that our program staff have access to accurate, timely, and well-organized client information. Your work will directly contribute to the effectiveness of our Energy Services Programs, ultimately impacting the lives of community members who depend on these vital services. We are looking for someone who takes pride in their work, understands the importance of confidentiality, and enjoys being part of a collaborative team environment.

Key Responsibilities

The Energy Services Data Entry Clerk will be responsible for a comprehensive range of duties designed to support our Energy Services Programs. The following responsibilities outline the primary functions of this position:

• Client Records Management: Input and maintain updated client status records in the Statewide Client Service Center, accurately reflecting the current production pipeline and ensuring all information is current and precise.
• Communication Monitoring: Monitor emails daily, logging documents and communications in the Monday.com platform promptly upon receipt to ensure seamless information flow throughout the organization.
• Database System Utilization: Follow program guidelines for the use of all required database systems, including but not limited to Monday.com, CMS, CSG eConservation, HEARTWAP, LIHEAP, and In Demand platforms.
• File Organization: Maintain organized digital and paper participant files in strict accordance with program guidelines, ensuring full compliance with both agency and funder requirements at all times.
• Team Collaboration: Collaborate effectively with program staff to support, enhance, and promote communication and consistency in the delivery of services to all clients.
• General Clerical Support: Assist with various clerical duties, including but not limited to filing, mailings, phone coverage, and other administrative tasks as needed.
• Remote Work Availability: Maintain availability for remote work, including attending virtual meetings, responding to emails promptly, and conducting regular duties as required to meet program needs.
• Meeting Attendance: Attend all required staff meetings, supervision sessions, training sessions, and contractual meetings to stay informed about program developments and organizational initiatives.
• Professional Development: Participate in mandatory agency training and other relevant professional development activities to enhance skills and knowledge in the human services field.
• Confidentiality: Ensure strict confidentiality is maintained in all aspects of the role, adhering to ethical standards and regulatory requirements regarding client information.
• Additional Duties: Perform related work as required to support the successful operation of Energy Services Programs and the broader organization.

Required Qualifications and Skills

To be considered for this position, candidates must meet the following essential requirements:

• Education: Associate degree or equivalent professional experience in a related field.
• Experience: Minimum of two years of experience in Human Services or a related field, OR applicable work experience working with diverse individuals and families with low incomes.
• Education/Experience Substitution: Additional appropriate education may be substituted for experience, or additional directly related experience may be substituted for education at the discretion of the hiring manager.
• Language Skills: Bilingual in Spanish is strongly preferred, as this will enhance your ability to serve our diverse community effectively.

Essential Competencies and Skills

Beyond formal qualifications, the ideal candidate will demonstrate the following competencies and skills:

• Attention to Detail: Exceptional accuracy in data entry and record maintenance, with the ability to identify and correct errors promptly.
• Organizational Skills: Strong ability to organize and manage both digital and physical files systematically, ensuring easy retrieval and compliance with documentation standards.
• Technical Proficiency: Comfortable learning and navigating multiple database systems and software platforms, including Monday.com and other program-specific applications.
• Communication Skills: Excellent written and verbal communication skills, with the ability to communicate professionally with colleagues, clients, and external partners.
• Time Management: Ability to manage multiple tasks and priorities effectively, meeting deadlines consistently in a remote work environment.
• Confidentiality: Demonstrated commitment to maintaining strict confidentiality and handling sensitive information with discretion.
• Adaptability: Willingness to adapt to changing procedures, technologies, and program requirements.
• Team Player: Ability to work independently while maintaining effective collaboration with team members and program staff.
• Cultural Competency: Understanding of and sensitivity to working with diverse populations, including individuals and families from various backgrounds and circumstances.
• Professionalism: Maintains a professional demeanor in all interactions and represents arenaflex positively in the community.

Career Growth and Development Opportunities

At arenaflex, we believe in investing in our team's growth and development. As an Energy Services Data Entry Clerk, you will have access to numerous opportunities for professional advancement:

• Skill Development: Gain hands-on experience with multiple database systems and platforms that are highly valued in the human services and administrative fields.
• Career Pathways: This position serves as an excellent foundation for advancement within the organization, with potential pathways to program coordination, case management, or supervisory roles.
• Professional Training: Access to comprehensive training programs that will enhance your skills in data management, customer service, and human services delivery.
• Industry Knowledge: Develop a deep understanding of energy assistance programs, community services, and the non-profit sector.
• Networking: Build relationships with professionals across various departments and programs, expanding your professional network within the organization and the broader community.

Work Environment and Culture

arenaflex is committed to creating a supportive, inclusive, and fulfilling work environment for all team members. Our culture is built on mutual respect, collaboration, and a shared commitment to our mission. As a remote employee, you will benefit from:

• Flexible Work Arrangements: Enjoy the convenience of working from home while remaining connected to your team through regular communication and virtual meetings.
• Supportive Team Environment: Join a team of dedicated professionals who are committed to helping each other succeed and grow.
• Inclusive Culture: Be part of an organization that values diversity and is committed to serving all members of our community with dignity and respect.
• Work-Life Balance: Maintain a healthy balance between your professional responsibilities and personal life with our flexible scheduling options.
• Meaningful Work: Find fulfillment in knowing that your daily contributions make a real difference in the lives of individuals and families in need.

Compensation and Benefits

arenaflex is pleased to offer a comprehensive benefits package to our full-time employees, demonstrating our commitment to your well-being and financial security:

• Health Insurance: Comprehensive medical coverage to take care of your health needs.
• Dental Insurance: Dental coverage to maintain your oral health.
• Vision Insurance: Vision care benefits for you and your family.
• Flexible Spending Accounts (FSA): Tax-advantaged accounts for qualified healthcare and dependent care expenses.
• Paid Time Off (PTO): Generous time off to relax, recharge, and tend to personal matters.
• Hybrid Work Opportunities: Benefit from a flexible work environment that suits your lifestyle and work preferences.
• Student Loan Assistance: Programs to help ease your student loan burden, including potential loan forgiveness opportunities.
• Tuition Remission: Invest in your education with our tuition remission program, supporting your continued professional development.
• Retirement Plan: Employer-sponsored retirement plan contributions to help you secure your financial future.
• Pet Insurance: Ensure your furry friends receive the best care with our pet insurance options.
• Employee Discounts: Access exclusive discounts and perks through our employee benefits program.

Join Our Team

If you are looking for more than just a job—if you want to be part of something meaningful and make a genuine difference in your community—then arenaflex is the place for you. We invite you to apply for this exciting opportunity to join our team as an Energy Services Data Entry Clerk.

At arenaflex, we value diversity, inclusion, and the unique perspectives that each team member brings. We are committed to providing equal employment opportunities to all individuals, regardless of their background or circumstances. Our team is growing, and we are looking for passionate individuals who share our commitment to serving others and making our community a better place for everyone.

This is more than just a data entry position—it is an opportunity to be part of something bigger, to contribute to meaningful work, and to grow both professionally and personally within a supportive organization. If you have the qualifications, skills, and passion for making a difference, we encourage you to apply today.

Employment Type: Full-Time