[Remote] Financial Counseling Rep I

Note: The job is a remote job and is open to candidates in USA. R1 RCM is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals and health systems. As a Financial Counseling Associate, you will be responsible for counseling uninsured and under-insured patients to obtain funding for their medical services, while providing compassionate communication and excellent customer service.

Responsibilities

• Counsel uninsured and under-insured patients to attempt to obtain a paying funding source for their medical service(s)
• Accurately and compassionately explain financial options and obligations during financial counseling sessions held directly with patients
• Display excellent customer service, commitment to assisting patients, and attention to detail
• Multi-task and navigate multiple systems to communicate effectively with patients
• Gain and display a thorough understanding of Medicaid and other funding programs to provide clear and concise information

Skills

• High School Diploma or GED
• Excellent customer service skills
• Compassionate communication
• Ability to remain mobile throughout the day to perform essential job duties
• Ability to communicate complex coverage enrollment information with patients and assist with their applications effectively and efficiently
• Previous experience as a financial counselor
• Background in medical terminology
• Understanding of State and Federal assistance programs
• Relevant healthcare experience

Benefits

• Competitive benefits package

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