[Remote] Implementation/Onboarding Specialist – AI SaaS Startup – Benefits Platform, Employee Benefits Technology – FULLY REMOTE (US)

Note: The job is a remote job and is open to candidates in USA. Areti Group is a high-growth AI SaaS company focused on building a category-defining platform for global organizations. They are seeking an Implementation/Onboarding Specialist to guide customers through onboarding, configure the platform, and ensure successful client launches in a fast-paced environment.

Responsibilities
• Leading onboarding kick-off calls
• Aligning on goals, timelines, and success metrics
• Managing onboarding plans and milestones
• Coordinating data and system configuration
• Managing stakeholders across multiple teams
• Driving customers through to successful go-live
• Collaborating with Sales & CX teams during client handover
• Working with Product & Engineering on configuration or technical requirements
• Coordinating with Operations teams ahead of launch
• Delivering product training for customer teams
• Creating onboarding documentation and materials
• Supporting adoption of new workflows
• Helping customers get value from day one
• Tracking and improving time-to-launch
• Improving onboarding experience
• Enhancing customer satisfaction
• Identifying risks and ensuring projects stay on track

Skills
• 3–5+ years experience in onboarding, implementation, customer success, or project delivery
• Experience working with international customers
• Experience in SaaS environments
• Experience in Benefits is a must - Flexible Benefits, Benefits Platform, Employee Benefits Technology, Total Reward, Benefits Administration, HR Tech / Reward Tech, Benefits Implementation
• Ability to manage multiple onboarding projects simultaneously
• Experience delivering virtual training sessions
• Strong communication with senior stakeholders
• Highly organised
• Proactive and solution-oriented
• Comfortable managing complexity
• Confident in client-facing situations
• Energised by fast-moving environments
• Enterprise client onboarding
• Experience in global platforms or complex SaaS products
• Startup or scale-up experience
• Project management certifications

Benefits
• Flexible Benefits
• Benefits Platform
• Employee Benefits Technology
• Total Reward
• Benefits Administration
• HR Tech / Reward Tech
• Benefits Implementation

Company Overview
• We're on a mission to change the world of tech recruitment, putting people and the planet before profit. It was founded in 2022, and is headquartered in London, England, GB, with a workforce of 2-10 employees. Its website is https://areti.io.