[Remote] IT Support Specialist

Note: The job is a remote job and is open to candidates in USA. Agility PR Solutions is a leading company in the PR tech space, providing innovative media outreach and monitoring solutions. They are seeking a proactive IT Support Specialist to be the first point of contact for employees experiencing technical issues and to ensure effective support across various devices and systems.

Responsibilities

• Provide first-line technical support for hardware, software, and access-related issues
• Troubleshoot and resolve issues related to Windows 11, Microsoft 365, Entra ID, and Intune
• Support laptops, monitors, docking stations, and other end-user hardware (primarily Dell devices)
• Manage user account creation, access changes, and deactivations in Entra ID and Microsoft 365
• Maintain accurate IT asset records and support equipment lifecycle management
• Assist with VPN connectivity and general network-related user issues
• Monitor cybersecurity alerts and escalate incidents in line with established procedures
• Document support tickets, resolutions, and processes clearly and consistently
• Contribute to improving internal support documentation and knowledge base resources
• Support broader IT initiatives, projects, and duties as needed

Skills

• 1-3 years' experience in an IT support, service desk, or help desk role
• Experience with supporting Windows 11 and Microsoft365 environments
• Experience with Dell hardware, such as laptops, monitors and docking stations
• General knowledge of TCP/IP networks, LAN technologies, and VPN
• Basic understanding of cybersecurity concepts
• Strong customer service mindset with the ability to communicate clearly and professionally
• Detail-oriented, organized, and able to manage multiple requests effectively
• Advanced English communication skills, both written and verbal

Benefits

• Health, Dental & Vision benefits
• RRSP Matching
• Employee Assistance Program (EAP)
• Career Development & Progression opportunities
• Paid Vacation and Sick days
• Flex Fridays in Summer, Week off between Christmas and New Years'
• No Internal Meetings Fridays

Company Overview