[Remote] Junior Client Success Manager

Note: The job is a remote job and is open to candidates in USA. Ylopo is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation software. They are seeking an ambitious, detail-oriented individual to join their Client Success Team as an Entry-Level Client Success Manager, where the individual will support clients in using their platform effectively and ensuring client success.

Responsibilities

• Meet with clients 1:1 to provide support, training, product knowledge, account reviews, and more
• Manage retention efforts for clients who have placed cancellation or are showing indicators of being at-risk
• Deliver a warm and well-documented handoff to internal departments like marketing, client growth, or website development
• Act as an advocate for client's needs
• Speak confidently and professionally with clients
• Work with the utmost urgency to work through client issues
• Maintain accurate documentation of client interaction (e.g., logging activity in Salesforce and internal systems, timely and correctly)

Skills

• Undergraduate degree preferred, preferably in business or communications
• Previous experience in a support or customer service
• Professional manner
• Consistent work habits and strong work ethic
• Strong organizational skills and attention to detail
• Ability to multitask, and work independently toward deadlines
• Strong project coordination skills
• Strong written and verbal communication skills, ability to work well in a small group setting
• Positive demeanor, trustworthy character
• Ability to take the initiative and see projects and tasks through to completion
• Ability to understand and convey detailed information about our services and systems
• Understanding of real estate and the real estate profession a plus, but not necessary

Benefits

• Medical, dental, and vision benefits
• Paid holidays
• Vacation
• Sick days
• A 401(k)
• Paid monthly parking (if applicable)

Company Overview