**Rewritten Job Title:**

About arenaflex

Step into a career where innovation meets impact. At arenaflex, we don't just connect people to destinations—we connect talented individuals to limitless career possibilities. As one of the world's most respected airlines and a leader in technological advancement, arenaflex has built its reputation on operational excellence, customer dedication, and a relentless commitment to innovation. Now, we're looking for a dynamic IT Business Analyst to join our IT Offices Group and help us continue to climb to new heights.

When you join arenaflex, you become part of a global family committed to excellence. Our culture is built on shared values—Trust, Honesty, Respect, Perseverance, and Servant Leadership—that guide everything we do. We believe in empowering our employees to grow, learn, and make meaningful contributions every single day. Whether you're advancing your career or exploring new opportunities, arenaflex offers a pathway to success that extends far beyond the ordinary.

The Role: IT Business Analyst – IT Facilities & Infrastructure

Are you ready to take your IT career to new altitudes? We're searching for an experienced IT Business Analyst to provide expert IT administration, project management, and operational support for our critical infrastructure that powers arenaflex's airport communication spaces and IT facilities operations. This is a unique opportunity to work behind the scenes of a world-class airline, ensuring the seamless operation of the technology that keeps millions of travelers connected every day.

In this role, you'll be responsible for managing the IT Administration of all site implementations, inventories, system planning, accompanying, preventive maintenance strategies, and break/fix services for data center critical infrastructure, IT certificate labs, and remote communication room critical climate equipment. You'll be the backbone of our IT Offices Group, ensuring that every piece of technology—from servers to networking equipment—operates at peak performance.

What You'll Do: Key Responsibilities

As an integral member of our IT Offices team, you'll tackle a variety of challenging and rewarding responsibilities:

• Infrastructure Management: Oversee IT administration of all site implementations, inventories, and system planning. Develop and implement preventive maintenance strategies for data center critical infrastructure, IT certificate labs, and remote communication room equipment to ensure uninterrupted operations.
• IT Labs Support: Provide comprehensive IT support for our IT labs, ensuring our client application and engineering teams have access to properly configured workstations, hardware, and testing environments for their critical application development work.
• Remote Coordination: Coordinate remotely with professional services teams responsible for critical infrastructure support and break-fix activities at remote communication locations, ensuring rapid response and resolution of any issues.
• Facilities Infrastructure Leadership: Lead the management, operation, support, and monitoring of all critical facilities infrastructure for data center and remote communication room equipment, maintaining the highest standards of reliability and performance.
• Standards Development: Develop and maintain data center and remote communication room standards for space, power, cooling, and physical layer IT infrastructure, ensuring consistency and efficiency across all locations.
• Network Infrastructure Support: Support the IT Offices grounds fiber ring to maintain the integrity and service continuity of the airport and campus facilities underground fiber ring—a critical component of our operational backbone.
• Policy and Compliance: Recommend and implement departmental policies, guidelines, regulations, and procedures while ensuring full compliance with all governing corporate standards and regulatory requirements.
• Capital Project Management: Lead project management for data center and remote communication room standards capital improvements, upgrades, and enhancements, managing timelines, budgets, and stakeholder expectations.
• Vendor Management: Select IT and critical facilities services while ensuring accurate documentation, securing competitive pricing for products and services, and guaranteeing that vendors meet their contractual obligations.
• Capacity Planning: Manage space, UPS power, and critical cooling capacity to optimize infrastructure utilization while maintaining redundancy and reliability standards.
• Infrastructure Design: Oversee the design, implementation, and vendor support of electrical power, HVAC, fire suppression, security, floor maintenance, and cabling programs for communication rooms.
• Incident Management: Provide proactive and break-fix support for alarm/ticket remediation related to facilities, remote communication rooms, labs, and data center hardware.
• Standards Creation: Develop Design Standards for Remote Communication Room Space, UPS, HVAC, Generators, and Fire Life and Safety (FLS) systems.
• Change Management: Maintain strict adherence to change control activities, ensuring all modifications are properly documented and approved.

What We're Looking For: Minimum Qualifications

To succeed in this role, you'll need:

• Educational Background: Bachelor's degree in IT, Computer Science, Engineering, or a related field.
• Communication Skills: Exceptional ability to build and maintain effective communication and relationships with supervisory teams, vendors, and colleagues.
• Technical Knowledge: Strong knowledge of data center technology and critical facilities infrastructure.
• Project Management: Experience managing remote communication room standards capital improvements, upgrades, and projects.
• Financial Planning: Capital forecasting and project management experience for airport critical equipment lifecycle replacement.
• Site Assessment: Ability to support Corporate Real Estate projects as an IT Offices representative, including on-site assessment reporting.
• Operational Support: Experience ensuring operational sustainability of airport critical environmental systems.
• Problem-Solving: Capability to balance multiple priorities within established time constraints while maintaining quality standards.
• Flexibility: Adaptability to support operations with varying shifts, extended hours, and on-call emergency requirements.
• Interpersonal Skills: Strong written and verbal communication skills with the ability to collaborate effectively across departments.
• Safety Focus: Unwavering commitment to the safety and security of self, others, and individual data.
• Inclusivity: Embraces diverse individuals, thinking styles, and perspectives.

What Will Give You a Competitive Edge: Preferred Qualifications

While not required, these qualifications will help you stand out:

• Four-year degree in a relevant technical field OR 5+ years of equivalent professional experience
• IT Project Management Experience (minimum 3 years) within a high-availability communication room or data center operating environment
• Hands-on experience with daily operational requirements and the management of production systems and equipment
• Industry certifications such as Data Center Certified Associate (DCCA), PMP, or equivalent
• Experience with airport or large-scale facility IT infrastructure management

Why You'll Love arenaflex

At arenaflex, we believe that our employees are our greatest asset. That's why we offer a comprehensive benefits package designed to support you both professionally and personally:

• Competitive Compensation: Starting at $26/hour with performance incentives and industry-leading profit sharing
• Retirement Benefits: 401(k) with generous company match and direct contribution options
• Paid Time Off: Generous vacation, holidays, and personal time off
• Health & Wellness: Complete health benefits including medical, dental, vision, short/long-term disability, and life insurance
• Wellness Programs: Comprehensive programs supporting physical, emotional, social, and financial wellness, including access to employee assistance programs and free financial education resources
• Travel Benefits: Domestic and international flight privileges for employees and qualified family members
• Career Development: Extensive career advancement programs to help you achieve your long-term career goals
• Exclusive Perks: Access to over 500 discounts and voluntary benefits through arenaflex Perks, including car and hotel rentals, auto/property/pet insurance, and more

Work Environment & Culture

You'll be joining a team that values collaboration, innovation, and excellence. Our IT Offices Group operates in a fast-paced, dynamic environment where every day brings new challenges and opportunities to make an impact. We foster a culture of continuous learning, where team members are encouraged to share ideas, embrace new technologies, and develop their expertise.

At arenaflex, diversity isn't just welcomed—it's celebrated. We believe that diverse perspectives drive innovation and help us better serve our customers and communities. You'll work alongside talented professionals from various backgrounds, all united by a common goal: delivering excellence in everything we do.

Ready to Take Flight?

If you're ready to elevate your career with a company that values talent, diversity, and innovation, we invite you to apply today. Join arenaflex and discover what happens when passionate professionals come together to achieve extraordinary things. This isn't just a job—it's a journey. And we can't wait to see where it takes you.

Apply now and start your adventure with arenaflex!

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.