Sales Development Representative

SonderMind is a company dedicated to providing accessible, personalized mental healthcare. They are seeking a Sales Development Representative to manage a pipeline of leads, recruit licensed therapists, and ensure high-quality recruitment processes.

Responsibilities

• Proactively manage a robust pipeline of inbound and outbound leads to maintain a steady flow of provider candidates
• Conduct extensive prospecting efforts and create outbound campaigns to generate new leads
• Create and execute outbound email and cold call campaigns to engage net new providers, utilizing creative approaches tailored to various segments of licensed therapists
• Maintain accountability for daily and weekly activity metrics, ensuring consistent outreach through various channels, including phone, email, and social platforms
• Screen and qualify prospective providers based on strict criteria
• Update warm pipeline’s ‘next steps’ section daily, ensuring timely follow-ups and outreach to keep provider recruitment on pace
• Maintain a high level of attention to detail in data entry within our CRM system, ensuring all provider information is thoroughly documented and up to date
• Act as the initial point of contact for prospective providers, guiding them through the recruitment process and providing an exceptional onboarding experience
• Ensure recruitment efforts align with legal, ethical, and company-specific guidelines for licensure and credentialing
• Collaborate with the internal credentialing team to streamline the transition from recruitment to active participation within our provider group
• Participate in team interviews for new hires, providing input during hiring decision meetings to offer insight on potential candidates and contribute to the final hiring decisions
• Assist in onboarding and training new SDRs, sharing best practices for cold outreach, lead management, and provider vetting processes
• Take full responsibility for personal quotas and self-improvement by consistently seeking feedback, analyzing individual performance, and adapting strategies to improve efficiency and results

Skills

• 1+ years of inside sales or recruitment experience, preferably within the healthcare or behavioral health industries
• Demonstrated experience in handling high-volume inbound inquiries and generating leads through cold outreach
• Expertise in managing a large volume of relationships with prospective candidates and moving them efficiently through the recruitment funnel
• Self-starter with the ability to take initiative, adapt to changing demands, and stay ahead of recruitment targets
• Keen attention to detail, ensuring all candidate qualifications, licensure, and clinical requirements are met
• Proficient in using CRM software (Salesforce preferred) and lead generation tools (e.g., Sales Navigator)
• Excellent communication skills, both verbal and written, with a professional and positive attitude
• Strong organizational and time management skills, able to prioritize recruitment efforts effectively
• Experience in a fast-paced, high-growth environment where adaptability and resilience are essential

Benefits

• A commitment to fostering flexible hybrid work
• A generous PTO policy with a minimum of three weeks off per year
• Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
• Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it.
• Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave)
• 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
• Travel to Denver 1x a year for annual Shift gathering
• Fourteen (14) company holidays
• Company Shutdown between Christmas and New Years
• Supplemental life insurance, pet insurance coverage, commuter benefits and more!

Company Overview