Sales Support and Services Manager – Vacation Club Operations at arenaflex | $25/Hour with Remote Work Flexibility

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About arenaflex and the Vacation Club Division

Welcome to an exciting opportunity to join arenaflex as a Sales Support and Services Manager within our renowned Vacation Club division. At arenaflex, we believe in creating magical experiences that last a lifetime, and our Vacation Club represents the pinnacle of vacation ownership excellence. As part of our team, you'll be instrumental in shaping the future of vacation experiences for our valued members, helping families create memories that will last for generations.

Our Vacation Club division operates at the intersection of hospitality, sales, and member services, offering a unique opportunity to work across multiple platforms including our spectacular resort properties, aboard our cruise line, and through innovative virtual experiences. We're looking for a dynamic leader who can bring energy, creativity, and strategic thinking to this multifaceted role.

This position offers a competitive hourly rate of $25 per hour with comprehensive benefits, professional development opportunities, and the chance to work with one of the most beloved brands in the hospitality industry. Whether you're based in the Lake Buena Vista area or prefer a hybrid arrangement, we have flexible work options to suit your needs.

Position Overview

As the Business Support and Administration Supervisor for the arenaflex Vacation Club, you will provide direction and mentorship to teams of Cast Members, which includes over 200+ Cast Members, while also overseeing the work requirements and management of the Vacation Club Sales Association. You will play a crucial role in implementing and coordinating the Vacation Club's presence onboard arenaflex Cruise Line, at the arenaflex World Resort, and during virtual event productions, while also offering daily operational support to both the Sales and Lead Generation teams and promoting growth and flexibility across various aspects of the overall operation.

This is a leadership position that requires someone who thrives in a dynamic, fast-paced environment and can effectively manage multiple stakeholders across different locations and platforms. You'll be working closely with cross-functional teams to ensure seamless operations and exceptional member experiences.

Key Responsibilities

• Lead Multiple Operational Areas: Manage various business locations on arenaflex property, virtually, and onboard arenaflex Cruise Line, ensuring that infrastructure and resources are effectively managed and optimized for maximum efficiency.
• Team Leadership and Mentorship: Provide guidance and mentorship to the Operations team, enabling them to achieve elevated levels of service for both Cast Members and Guests, fostering a culture of excellence and continuous improvement.
• Performance Management: Effectively communicate team expectations, manage team performance, and evaluate individual contributions to drive improvements in operational efficiency and customer satisfaction.
• Visitor Experience Enhancement: Focus on improving the Guest experience and optimizing resource utilization, with an emphasis on the sales process, client engagement, and conversion strategy, ensuring that support materials and production elements align with this objective.
• Strategic Project Implementation: Implement strategic projects while fostering a positive approach to change management among Cast Members in a dynamic, high-paced workplace with evolving priorities and deadlines.
• Cross-Departmental Collaboration: Collaborate with leaders from Non-Operations departments to provide valuable input and guidance to the Sales and Lead Generation team working within the Business Operations, including Vacation Club Partners and Vacation Club Advisors to ensure that training and development initiatives are aligned with performance feedback.
• Cruise Line Operations: Manage and coordinate the Vacation Club's presence onboard arenaflex Cruise Line, including transportation logistics, Guest communication, and integration with the cruise line's operations and guest services.
• Virtual Event Production: Supervise virtual event productions, ensuring seamless communication and integration of virtual sales activities, while also optimizing the use of technology for training and development purposes.
• Resort Collaboration: Collaborate with operations teams at arenaflex World Resort to align sales strategies, infrastructure requirements, and Guest experience improvements across all touchpoints.
• Infrastructure Management: Ensure that the necessary infrastructure, both physical and technological, is in place to support sales operations across various locations and platforms.
• Marketing Materials Development: Collaborate with production teams to create effective support materials that enhance sales efforts and improve the overall Guest experience.

Essential Qualifications

• Experience: 2+ years of experience supporting outreach team operations in a sales, hospitality, or customer service environment.
• Sales Process Knowledge: Comprehensive understanding of the sales process including client engagement and conversion strategy, with the ability to apply this knowledge to drive results.
• Operational Management: Understanding of labor and scheduling functionality crucial for managing operational resources effectively and efficiently.
• Talent Development: Ability to identify, support, and invest in talent within your team to promote engagement, collaboration, and overall job satisfaction among team members.
• Leadership Skills: Ability to lead and direct team performance and drive operational improvements through effective coaching and performance management.
• Commitment to Inclusion: Commitment to diversity and fostering an inclusive workplace where all team members feel valued and respected.
• Collaborative Approach: Ability to collaborate with partners and provide solutions that align strategic objectives and support dynamic processes across departments.
• Project Management: Proficiency in prioritizing and managing projects and deadlines in a dynamic and ever-evolving environment with competing priorities.
• Presentation Skills: Proficiency in preparing and delivering presentations before executive meetings and stakeholder groups.
• Technical Proficiency: Advanced capability in using various computer programs, including video conferencing tools like Zoom and Microsoft Teams, as well as Microsoft Office applications including Excel, Word, and PowerPoint for data analysis, document creation, and presentations.
• Travel Availability: Willing and able to travel and work onboard arenaflex Cruise Line as required by the role.
• Schedule Flexibility: Ability to be flexible with work schedule, including evenings, weekends, and holidays to meet operational needs.

Preferred Qualifications

• Guest Experience Leadership: 2+ years of experience as a Guest Experience Director or similar role in hospitality or vacation ownership.
• Property Knowledge: In-depth knowledge of arenaflex World policies and procedures, including guest services standards and operational protocols.
• Workforce Management: Experience with workforce management systems and scheduling optimization in a high-volume operational environment.
• Continuous Improvement: Experience with continuous improvement processes such as Lean Six Sigma or similar methodologies.
• Vendor Management: Experience effectively managing vendor relationships and external partner collaborations.
• Technical Systems: Proficiency in using software like Avaya/Telecom and customer relationship management (CRM) programs to track leads, manage client relationships, and analyze sales data.
• Virtual Event Technology: Experience with IT systems to plan and execute virtual event sessions and digital engagement platforms.

Skills and Competencies Required for Success

To excel in this role, you'll need a unique blend of leadership abilities, operational expertise, and interpersonal skills. The ideal candidate demonstrates exceptional communication capabilities, both written and verbal, with the ability to adapt messaging for different audiences including senior leadership, frontline teams, and external partners.

Strategic thinking is essential, as you'll be responsible for aligning sales operations with broader business objectives while maintaining focus on Guest satisfaction and operational efficiency. You should possess strong analytical skills to interpret data, identify trends, and make informed decisions that drive performance improvements.

Change management expertise is crucial, as you'll be implementing new processes and technologies while maintaining team morale and engagement. Your ability to navigate ambiguity and remain agile in the face of evolving priorities will be key to your success in this role.

Relationship building comes naturally to you, and you excel at fostering partnerships across departments and with external stakeholders. You understand the importance of collaboration and can effectively influence others without having direct authority over them.

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our people and supporting their professional development. As a Sales Support and Services Manager, you'll have access to extensive training and development opportunities that will enhance your leadership capabilities and operational expertise.

You'll work alongside experienced leaders who can mentor you and provide guidance as you advance in your career. The exposure to multiple business units, including resort operations, cruise line activities, and virtual event production, provides a well-rounded experience that few positions can offer.

There are clear pathways for advancement within the organization, with opportunities to move into senior leadership roles, specialize in specific operational areas, or transition into related business units. Whether you're looking to deepen your expertise in sales operations, explore guest experience management, or develop skills in digital transformation, arenaflex supports your career aspirations.

Work Environment and Company Culture

Join a team that truly embodies the magic of hospitality! At arenaflex, we maintain a culture that celebrates creativity, collaboration, and commitment to excellence. Our workplace values diversity and inclusion, recognizing that our differences make us stronger and enable us to better serve our Guests and each other.

You'll find a supportive environment where leaders are accessible, feedback is welcomed, and continuous improvement is embraced. We believe in work-life balance and offer flexible scheduling options to help you maintain harmony between your professional and personal life.

The fast-paced nature of our operations means that no two days are alike, keeping the work engaging and challenging. You'll have the opportunity to work with passionate professionals who are dedicated to creating unforgettable experiences for every Guest who walks through our doors or engages with us virtually.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $25 per hour, reflecting our commitment to recognizing and rewarding the contributions of our team members. In addition to competitive pay, arenaflex provides a comprehensive benefits package that includes:

• Health, dental, and vision insurance coverage


• Paid time off and holidays


• Retirement savings plan with company match


• Employee assistance program


• Discounts on arenaflex products, services, and experiences


• Professional development opportunities


• Flexible work arrangements where applicable


• Wellness programs and resources

Join Our Team

If you're ready to take the next step in your career and be part of something truly special, we encourage you to apply for this exciting opportunity. We're looking for passionate individuals who share our commitment to excellence and want to make a difference in the lives of our Guests and members.

As a leader within arenaflex, you'll play an integral role in shaping the future of vacation ownership and creating magical experiences that families will treasure forever. Your skills, dedication, and enthusiasm will contribute to our continued success and help us maintain our position as a leader in the hospitality industry.

Don't miss this chance to grow your career with an organization that values its people and invests in their future. Apply today and become part of the arenaflex family!