SEMCO - Part-Time CSR

AltaGas Ltd. is a North American energy infrastructure company focused on providing affordable energy solutions. They are seeking a Part-Time Customer Service Representative (CSR) to deliver effective customer service for all internal and external customers, responding to inquiries and processing requests in accordance with company policies.

Responsibilities

• Respond timely to customer calls
• Provide timely and accurate information to customers
• Process customer requests following established Company policies and procedures
• Conduct necessary research to answer customer questions
• Remind customers about special programs. Explain program, coverage, and related costs
• Participate in Company training as required
• Responsible for meeting defined performance and quality monitoring metrics

Skills

• High School Diploma/GED
• 1+ years of customer service-related work experience
• Excellent written, oral, and listening skills
• Excellent organizational skills with the ability to confidentially process and maintain data
• Good working knowledge of various personal computer business software applications presently used by the Company
• Ability to learn new systems or software packages as necessary
• Must maintain a positive work atmosphere through effective interactions and communications with co-workers, customers, and management
• Work location secure and appropriate to facilitate uninterrupted and productive conversation with customers during business hours
• Reliable Internet
• Reliable transportation for in office monthly meetings and periodic training

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Medical, dental and vision coverage
• Paid time off (PTO)

Company Overview